Released July 24, 2025
Interview with Candice Elsmore - Former Investment Banker turned COO, Strategic Partnerships Expert
Guest Background
Candice Elsmore brings extensive international experience across four continents:
- South African origins: Grew up in Johannesburg
- Education: London Business School, Wharton (US)
- Career progression: Investment banker at Goldman Sachs → COO roles → Strategic partnerships in tech/fintech
- Current location: Middle East (UAE)
- Specialization: Working with startups, blockchain companies, and financial disruption technologies
Key Discussion Topics
Investment Banking Insights
Top criteria banks consider for business investment:
- Financial fundamentals - Numbers remain paramount
- Strategic value - How the acquisition enhances existing business
- Geographic/product synergies - Complementary capabilities or market access
- Operational improvement potential - Ability to enhance cash flows
- Future impact assessment - Particularly relevant for emerging technologies like AI
Strategic Partnerships: Two Main Categories
- Capability Building - Acquiring specific technology or skills to grow market share
- Distribution Access - Gaining connectivity to end users and new markets
Note: Strategic partnerships are particularly prevalent in fintech, where businesses need multiple channels but acquiring many companies isn't feasible.
Preparing Your Business for Sale
Critical considerations for business owners:
- Customer diversification - Avoid concentration risk with only 1-2 major clients
- Scalable processes - Build systems that don't depend solely on the founder
- Talent and structure - Ensure the business can operate without daily founder involvement
- Multiple stakeholder perspective - Consider how buyers will evaluate customers, products, and talent
Key insight: Buyers examine businesses from multiple angles - owners should proactively address potential blind spots.
Future Trends & AI Adoption
Practical AI recommendations:
- Start using AI tools daily - ChatGPT, Claude (Anthropic), Perplexity
- Begin with simple tasks - Letter writing, routine work (without sensitive information)
- Build confidence gradually - Let AI learn your style and preferences
- Strategic applications - Use for skill assessment, strategic thinking support
- Expect 60-70% accuracy - Sufficient for overcoming writer's block and idea generation
Why change is difficult:
- Human "caveman brain" associates change with danger
- Evolution hasn't caught up with modern business needs
- Small daily interactions (5-10 minutes) help build comfort
Managing Executive Pressure
Essential strategies for high-stakes decision making:
- Diversify your identity - Don't tie self-worth solely to career success
- Develop multiple outlets - Family, sports, faith, hobbies
- Build habits over time - Can't create reserves during crisis moments
- Non-negotiable personal time - 20-30 minutes daily for balance and control
- Accept the reality - Senior roles come with unique stress and responsibility
Example: Many Goldman Sachs executives were marathon runners - long runs provide head-clearing, fresh air, exercise, and endorphins.
Navigating Workplace Diversity Challenges
Practical approaches:
- Ask questions - Stay curious rather than defensive when facing bias
- Professional boundaries - Know when to stand your ground appropriately
- Develop diplomacy skills - Critical for senior diverse leaders
- Stay calm and assertive - Avoid fight-or-flight responses
- Ground yourself - Leverage other life aspects during difficult situations
Regional Expansion: Middle Eas
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