The Healthcare Leadership Experience Radio Show

The Healthcare Leadership Experience Radio Show

Healthcare management is ever-changing. Join Lisa Miller where you will hear from innovators and leaders within healthcare and from other industries. Lisa will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more. This radio show will challenge you to think differently through proven strategies and innovative approaches that will help you to elevate your healthcare management and healthcare leadership performance for the ultimate goal of providing exceptional patient care. Enjoy diverse and thought-provoking conversations. Lisa will present best practices, new strategies, and ideas for you to think about and to implement in your career and your healthcare organization. To contact Lisa Miller, please email: lmiller@viehealthcare.com and on linkedin at https://www.linkedin.com/in/lisamiller/ . The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com

Episodes

May 20, 2022 25 min

In this episode Lisa is joined by Paul Kucharzyk, System Director of Contracting at Bronson Health.  

 

In this episode: 

Collaboration is foundational to successful cost reduction in contract management.  

 

Every hospital needs to develop ‘’knowledge experts’’ in contracting.  

 

Building trusted relationships helps to break down silos.  

 

Healthcare data analytics supports cost management conversations with ve...

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In this episode Lisa is joined by producer Adan Kovinich from The Lisa Larter Group.  

 

In this episode: 

The five proven areas for cost savings: subscription services, professional services fees, equipment repair services, med surge distribution reports, physician services.  

 

Following the example of Truebill: finding cost savings in subscription services, beginning with hospital GPO agreements.  

 

The unused hou...

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In this episode Lisa is joined by Bryan Covert, Managing Director of VIE Healthcare. 

 

In this episode: 

 The three biggest challenges to PPI initiatives facing healthcare organizations. 

 

Data analysis is the key to achieving significant cost savings.  

 

Emphasize construct, not benchmarking, to engage physicians in cost awareness.  

 

The impact of the vendor/physician relationship on cost management.  

 

...

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In this episode Lisa is joined by show producer Lisa Larter.  

 

In this episode: 

 

The impact of the tech giants on the pharmaceutical industry, welcome to  

‘’Amazon-ageddon.’’ 

 

Predicting the next tech move in healthcare disruption, the elderly and uninsured markets.  

 

All healthcare providers can improve the services they offer.  

 

Hospitals need to be obsessive about perfection with the patient expe...

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In this episode, Lisa is joined by show producer Lisa Larter.   

 

In this episode:   

 

Starting from the ground floor: a definition of zero-based budgeting.  

 

Making the transition from traditional budgeting to zero-based budgeting.  

 

Additional strategies to increase profitability for hospitals when they can’t increase their prices.  

 

Analyzing your hospital budget department by department.  

 

Adva...

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In this episode, Lisa is joined by Pandush Mitre of VIE Healthcare team.  

 

In this episode:   

 

Resourcing and staffing issues within hospitals are affecting strategic supply chain initiatives.  

 

The impact of Covid on contract agreements and renewals.  

 

Utilization analytics is a big driver for hospital cost savings.  

 

Accurate benchmarking requires healthcare organizations to use two or three sources....

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In this episode, Lisa is joined by Douglas Farrago of physicianretention.com. 

 

In this episode:   

 

A physician’s thoughts on the causes of the shortage of physicians in US healthcare.  

 

The importance of providing a doctors’ lounge and other factors that help to improve physician retention. 

 

How hospitals and healthcare organizations can learn from tech companies. 

 

Physicians want to spend more time wi...

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In this episode, Lisa is joined by Richard Dormer of VIE Healthcare Consulting.  

 

In this episode:   

The good, the bad and the average of purchased services benchmarking.  

 

The seven types of purchased services benchmarking.  

 

$1 million cost savings identified by VIE for one hospital on a single RFP.  

 

Accurate benchmarking is not possible without the line-item details from your purchased services invoic...

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In this episode, Lisa is joined by Jim Cagliostro of VIE Healthcare Consulting.  

 

In this episode:   

Jim’s background and nursing experience.  

Redefining the patient experience goes beyond making patients happy.  

Four reasons the patient experience has been overlooked by hospitals.  

Every single patient interaction either helps or harms the patient experience.  

Prioritizing the patient experience and creating a...

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In Episode 36 of The Healthcare Leadership Experience, Lisa is joined by Jeanne Hurlbert of Hurlbert Consulting. Together they explore employee wellbeing in the wake of Covid 19, and strategies to enhance and improve the mental health of your employees.

As Jeanne comments: ‘’….in healthcare right now, the most obvious stressor that needs to be addressed is simply the availability of staff, and counseling to help them deal with the ...

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In this episode, Lisa is joined by Justin Skerbertz, ,Chief Marketing & Communications Officer at Parkland Healthcare. 

 

In this episode:  

Justin’s career history, creating connections around the customer experience with outreach to over 10,000 seniors.   

Adopting the patient’s perspective; why hospitals must listen to their stories, versus assume them.  

How setting expectations helps to better manage the patient ...

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In this episode, Lisa is joined by Carol Turano, facilitator of VIE’s EXCITE! workshops for healthcare leaders.  

 

In this episode:  

Carol Turano’s career highlights, from college athlete to social worker, therapist and EXCITE! facilitator.  

The fun of the workshop; an adjective name game that encourages collaboration and brings employees together.  

A focus on positive language; encouraging people to ‘’put up’’ rather...

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In this episode, Lisa is joined by Jason Vallee, VP of Patient Experience at Cheshire Medical Center, Dartmouth-Hitchcock

 

In this episode: 

A single definition of the patient experience. 

 

Mapping the patient journey from the patient’s perspective. 

 

The JUSST model – Justice, Understanding, Security, Self-Esteem, Trust. 

 

Press Ganey patient experience rankings and their potentially serious impact on your hospital. 

 

Sympath...

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In this episode, Lisa is joined by Jim Ferch, founder and CEO of Simplify OR, to discuss streamlining OR processes, bill only management and the high cost of implants. 

 

In this episode: 

 

Jim’s background in lean/supply chain and healthcare. 

Simplify OR’s automated implant documentation and streamlined revenue processes. 

The hospital silos that lead to 23 touch points in a manual process for each implant case. 

Why the OR offe...

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January 28, 2022 24 min

In this episode, Lisa is joined by Siva Nadarajah, the co-founder and President of JOGO Health to discuss the benefits of JOGO’s AI driven app and wearable sensors for patients with a variety of health conditions  

 

In this episode: 

 

Breakthrough therapeutics for chronic pain, stroke, urinary, incontinence built on a clinical proven science of neuroplasticity.  

Origins of JOGO and background of Siva Nadarajah.  

Pat...

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In Episode 30 of The Healthcare Leadership Experience, Lisa is joined by Drew Lerman, Director of Finance at Southwestern Vermont Healthcare, to discuss challenges in healthcare finance and his upcoming book "It's Nobody's Money.’’

Drew comments: ‘’…the challenges I see are accounts receivable, hiring, getting people through the door and planning on living on Medicare. …you have to be a profitable organization assuming ...

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January 13, 2022 27 min

In Episode 29 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss predictions for healthcare in 2022.   

   

As Lisa observes: ‘’ ..the protection is going to be around measuring and monitoring, capturing opportunities in real-time. No longer looking back and saying, "Oh, wow, we missed that opportunity 12 months ago…and we've had this year of overspending.. we need...

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December 23, 2021 25 min

In Episode 28 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss current trends in healthcare.    

As Lisa observes: ‘’…in purchased services the …whole approach has been, how do we place purchased services in a box? Well, I'm here to tell you it's not easy,…because…. all your spend is on your invoices.’’

 

This episode is sponsored by VIE Healthcare Consulting® whic...

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December 16, 2021 35 min

In Episode 27 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss the benefits of your hospital launching a podcast.   

 

 

As Lisa observes: ‘’Podcasts are a phenomenal way for hospitals to share their message, to become educational, to have their physicians talk about their expertise or new innovations or just to get to know them.’’

 

 

This episode is sponsored by VIE H...

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December 9, 2021 22 min

In Episode 26 of The Healthcare Leadership Experience, Lisa is joined by Bryan Covert from VIE Healthcare to discuss hospital supply chain and predicted trends for 2022.   

 

As Bryan comments: ‘’Now more than ever, supply chain …needs executive support to be successful. And executives need to be paying attention and supporting supply chains so that they can work throughout the organization.’’

 

This episode is sponsored by VIE Hea...

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