Mastering the Illusion of Control
Humans often feel like we have more control over things than we do. Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control.
Key Takeaways
In this episode of The Intuitive Customer, we delve into the idea of the Illusion of Control and why it is essential to how you design your Customer Experience. The concept has a few key takeaways, including:
Recommended Actions
We have a couple of suggestions for how you can use these concepts to your benefit.
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