The importance of setting key objectives can’t be understated. They help drive continual improvement and reflect a business’s key metrics for success in various areas.
They are also a key aspect of implementing an ISO Standard, with most specifying a dedicated Objectives clause. While most businesses will have objectives irrespective of any ISO certification, many may fall into the familiar trappings of having separate objectives for different departments, which only serves to fragment your measurement of success.
In this episode Ian discusses the importance of setting key business objectives, and why you should be aligning these with your strategic direction.
You’ll learn
· What is the Annex SL format and why was it introduced?
· What is meant by ‘Strategic Direction’?
·
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