Episode Transcript
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Foreign
Mayberry show. Last episode, we had a very clear
conversation with Wes Gay. And as we do
on episodes here, when we have a guest, that guest comes
back the very next episode to ask me three questions. These
questions are not prompted by me. They're not planted by
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me. I don't even know what Wes is going to ask, but I
do know it's going to be good. I'm glad you're back, Wes.
Thanks for having me again. All right, Wes, let's just jump right into it.
What is your first question? You've worked with a lot
of leaders over the years, executives in a broad range
of industries. But as somebody who is admittedly a
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large, big Disney fan, what have you seen over the years that
you think Disney leaders tend to do differently than every other kind of leader?
So one thing that I have noticed, this is what comes to mind
right away, and that is first, I'll mention
quite often, Disney leaders don't realize
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how special what they know and do is because
they spent decades surrounded by it, and they don't think it's
special. Still, though, what I've seen consistently
through all of them is the high
standards and attention to detail is like
no one else I've ever worked with. And I've worked with great leaders
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in different industries, different companies. But the
attention to detail with Disney leaders
is exceptional. And sure, you may find
leaders from other organizations that might have that same attention to
detail, but I would argue there
cannot be another organization out there that has
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that as a consistent trait among so many
leaders that their focus on
all the little things. As an example, I just did a
workshop with three leaders from Disney. And
being a park ranger, when we're going to give a presentation,
it is okay, you have from that
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pine tree to that big rock over there as your stage go.
Talk about salmon. That's pretty much how a park ranger prepares,
doing it with these Disney guys. And this was good for me. It was good
for me to go through like, they want to see the classroom
beforehand because we did it at the executive
classroom at University of Central Florida Rosen
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College of Hospitality Management. They wanted to see the classroom
beforehand. They wanted to know where we were going to stand. They wanted
to know how many seats. I'm pretty sure they even counted the light
bulbs in the room. Why? I have no idea. And even
beforehand, it was me and Duan Rivers giving one presentation
and then Bob and Rick Allen giving another presentation. They wanted to
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get together ahead of time so they could see
our presentation and we could see theirs. That is how
much Detail they put into this, that
they knew people were coming there. They expected a show, they
expected to be entertained, they expected to learn something. And
every minor detail in the whole thing mattered. Where the
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signs were, when people got in, how the food was set.
We just had snacks and water. How that was arranged in the
hallway, what people saw and felt as they walked into the room.
I get so much from that, working with Disney people,
because I often will operate on the big picture, and
somehow they can operate on a big picture
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with attention to every little detail. Yeah. That's
incredible. I've always admired people who not only, like you said, can see the big
picture, but I also could zoom down and see how the individual components
tie back to the big picture. Yeah. Next question.
You've worked with a lot of leaders over the years and maybe even helping
executives, you know, transition into their own thing, and just a lot of
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leaders over the years. So we talk about Disney leaders, but I'm also curious, particularly
for people that you've seen make the transition from a corporate
executive to their own business, what are the most
common mistakes you see these people making, particularly the ones that make you
almost fit of rage, is probably very strong language or the stuff that you kind
of want to strangle them and go, what are you doing? Like, why are you.
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This is clearly avoidable. Why are you doing this? A lot of
it goes back to. And I want to be. I'll just put it out
in front. I absolutely love everyone I've worked with. You never
caused me any moment of rage. I'll just add that statement.
But, yeah, give that disclaimer. A lot of it goes
back to what we talked about last episode. If you did not
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listen to the last episode with Wes, we talked about clarity and. And
frameworks. Listen to that. That is a great introduction
to what we're talking about here. But a lot of it is the
clarity piece and being able to say exactly
what you do. And here's why it matters. There was
a time where you could leave a company like Disney
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or Universal or have a great career even in
parks or a government agency of some sort of.
And then hang out your shingle. Former Disney, former
Universal executive. And that could be all it would take,
because why wouldn't I want to bring someone like that in to consult? But
that's not the case anymore. You still have to
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be able, with clarity, to tell an
organization the problem you solve and what results they will get
by bringing you in. So you cannot just say, former
Disney executive, former Universal executive.
You have to be Able to say, this is the problem
I solve. And I think that's the piece is
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there are certain things that when I get to work with an executive,
I know there are exceptions always, of course,
but I can almost guess some of the problems that are coming, and
that's one of them. Being able to say yes. I had 30 years at Disney,
and this is where I was an expert, and this is what I can do
for you. And sometimes they get there very
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quickly, and sometimes it takes a while to get there.
Yeah, sometimes you. Like we said on the last episode, you're inside the bottle
trying to read the label. And it can be hard to figure that out.
Yeah, that's right. Last question. So my third question, I
actually have like five, but we'll go. We'll stick to three because there's rules of
three. You've traveled a lot. You obviously live in the Pacific Northwest, but you
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travel quite a bit. What is one place you feel like everybody should
visit? Or what is one? My other. Or you can take it this way.
What is one meal at a place that you think
everybody should try? You go. You can go place or you can go food.
Okay, well, I'll answer both. Why not? Because the food
one is very simple. Here is what I like to do when I
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travel. I figure a good measure
of place. An eating establishment
or a community. Let's hanging the whole community on this
is just a pepperoni pizza. Like, this won't
work for you if you're lactose intolerant or something like that. But
pepperoni pizza is something every community has.
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And so I like to have pepperoni pizza when I travel
somewhere because it's something everybody has and you'll get a
sense of, is this place a little different? Do they just
do things like. I just think it's really cool. As an example,
in the town of Kelso, Washington, and I've had a lot of
pepperoni pizza over the years. I bet in Kelso
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I saw it done unlike anywhere else. They just baked
a cheese pizza in one pan and loose pepperoni
in another. They bring the pizza to your table and then
dump all the loose pepperoni on top of the cheese pizza.
That's fine. I thought, well, how clever. Unlike anyone else I
I've ever seen do it. So that's what I like to do when I travel.
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Now, a place that you should go. I've got three
answers for that one. I don't want to tell you the first one,
but I will. Glacier National Park. I don't want everyone else Showing up there. There's
already enough attendance issues. If you have not
visited Glacier national park, though, my goodness, add that to your list.
Number two, just because Glacier national park is my favorite park
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doesn't mean it's going to be your favorite park. So explore enough
Park. In 2016, the National Park Service
had a brilliant marketing campaign. And parks aren't
usually known for brilliant marketing campaigns. They're known for other
great things. But 2016 was the 100 year anniversary of
the National Park Service, and they had the find your park campaign.
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And I bring it up now to say, somewhere out there,
there's a park just for you that's going to sing to you
the way Glacier national park does to me. Travel enough to
find that place and then just keep going back there. And then this,
the third part of the answer is a relatively new one to me because
I just got back from an incredible adventure
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to Chile, very southern Chile and Patagonia with the
wild rivers. And now I'm thinking
international travel. My goodness, what a way to
learn about people, learn about yourself, learn about
things back home by going elsewhere. It's funny how that
works. And I just had a great time in Chile. The people were
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wonderful. So I would say the third place where everyone should go
somewhere international. So I gave you one very specific
answer in Glacier National Park. I gave you a very broad one in anywhere
international. But I did kind of answer your question. And I
talked about pepperoni pizza. You did my travel thing.
I go a little more. I go for sure. I'm more unhealthy. And I'll try
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to find the local donut shop. And so I'll try to
find one. Sometimes it's a chain that might be a regional train that we chain
that we don't have here in Georgia or the Southeast. But occasionally I'll usually
search when I travel in the morning, I gotta be somewhere. Coffee shops. And
I kind of have a criteria for those. And also donut shops, if I can
find one close by. Very good. I was just talking to
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someone last week about donut shops, a particular
donut shop. She's from Denver, was going to Portland for
a wedding, and I said, do you like donuts? And she said, oh,
my fiance loves donuts. And I said, all right, look,
most tourists go to Voodoo Donut,
and Voodoo Donut makes good donuts. Nothing wrong with voodoo.
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Tourists love to get pictures with the pink boxes. It's a lot of fun.
But the locals go to Blue Star Donuts and you will go to Blue
Star and you will pay $5 for a donut. In line
thinking, why am I paying $5 for a donut? When
you're done with the donut, you will say, I would have paid $8 for that
donut. Blue Star Donuts is just incredible. And
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they're not even giving me donuts. To mention this. I used to travel
a lot to Seattle. We were on the east side near, More like Redmond,
Kirkland, that area. And there was a donut shop over there that apparently a lot
of people from Microsoft would go to. It was kind of like the cool one,
the trendy one. I tried it and it was fine. But one day I asked
one of the people at the organization out, one of my client, I said, all
right, I live here. Where am I going? Like, oh, don't go to that one.
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It's good, but, like, it's fine. Go to this one. It was like this little
hole in the wall around the corner. You. You might have missed it if you
didn't know it was there kind of thing. And I can't remember the name now,
but it was the best apple and blue. I had an apple fritter and a
blueberry fritter. And as somebody who considers himself an apple fritter connoisseur, the best
fritters I've ever eaten, hands down. So I'm with you. Give me the ones off
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the path. That was the right question you asked one time. I've been to
all 50 states. My only excursion into
Maine. My wife and I were in Boston, and I never been
to Maine, wanted to go. So we just drove up, crossed the border,
went to Kittery Point. We were hiking in a park. We said, we're in
Maine. We should have lobster. So we found a
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fisherman and said, where can we go for lobster? And
he kind of sized us up and he said, do you want to go where
all the tourists go or where I would go? And I said, where would you
go? And he told us where to go, and we went there. And that is
always, always the place to go, where the
locals go. Did you ever remember Samantha Brown? She was on the Travel
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Channel for years and years. She was kind of the opposite of Rick Steves.
Rick Steve was always like, here's how you travel to Europe on a budget. She's
more like, let me take it to Austria with me sort of thing. I heard
her in an interview one time, say, anytime she goes to a new city, even
if it's in the States, she'll ask the. Like, a lot of times the
hotel security guy, like, if she checks in in the afternoon or evening. Ask the
hotel security guys, hey, when you get off your shift in the morning, where do
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you go for breakfast? And she said, that's where she'll go for breakfast because they're
gonna be hungry. It'll be a good local spot. Or if you meet somebody from.
Sometimes they're different cultures, different countries represented different cities. Hey,
where do you go? If you want a taste of home, where do you go?
Just ask. I was in Fort Worth, Texas, a few months ago, and I asked
the guy at the desk, I said, hey, where do locals eat breakfast tacos around
here? And I said, not the, like, overcharged trendy ones, I
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said, but, like local. Like, you know, the normal people. He just kind of was
like, man. Buying the hotel two blocks over. Done. Yeah, that
was it. That's good. I was in traveling through Georgia one time,
Pine Mountain, Georgia, and we passed by a
restaurant that had a line out the door down
the block, around the corner, and it was almost dinner time.
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And we said, if the locals are lining up like that,
we've got to stop. And it was fabulous. It was such a good
spot. Yeah. Pine Mountain, Georgia, actually, that's where President
Franklin Roosevelt had his other white House. That's where
his. Yeah, a little white house, warm. Near Warm Springs, Georgia. Yeah. He'd go down
to Warm Springs because of polio. So my. This is totally off the rails,
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but my dad is the youngest of three. He grew up in South Georgia. His
oldest brother got polio two years before the vaccine came out.
And so he was a kid. And so he went to Warm Springs, Georgia, which
is where President Roosevelt would go, where the little white house is, the iron
lung, the whole thing. So when I. So I heard about it growing up, I
always heard about. In the context of my uncle because of President Roosevelt and
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polio. So it's a random science. Interesting. That's also where he
died, was at the little white house. Yeah. Warm Springs, Georgia. History
there. Yeah. Well, Wes, this has been great. I've
enjoyed your questions. If we want to get in touch with
you because we need clarity and you talk
so clear about clarity. Where can we find you? I'm on
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Instagram, Facebook, Twitter, LinkedIn. Is Westgate @ Westgate? I
forget what the. Whatever the LinkedIn link is there. And then go to
Westgate.com as well. All right. Thank you so much.
Wes is great having you with us for a couple of episodes. Thanks for having
me, and thank you. For listening to the Jody Mayberry show.
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Talking to him is like trying to paint fog. It's sugar, J.