What happens to companies that still treat CX as a competitive edge instead of the core of their business?
Customer experience isn’t a department anymore. It’s a discipline that drives everything: marketing, product, tech, and service.
In this solo episode of The Modern Customer Podcast, I zoom out to give CX leaders a clear view of where we’re headed and the five trends you need to act on now:
- Generative AI is going from hype to help
- Personalization is really growing up
- Trust is the new currency
- Employee experience equals customer experience
- Speed to value is everything
AI is changing the game, but not because it’s shiny and new. It’s solving real problems, accelerating decisions, and delivering better experiences across the board.
🎧 Listen now to get ahead of what’s next!
Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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For regular updates on customer experience, sign up for her weekly newsletter here.
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