In this episode of The Pineapple Perspective, Troy sits down with hospitality coach, author, and industry leader Jason E. Brooks. The conversation explores what true hospitality means beyond service scripts and steps, diving into Jason's personal journey from overcoming a speech impediment to becoming a keynote speaker and trusted consultant. Jason breaks down the differences between managing, leading, and coaching, and offers thoughtful insights on building authentic culture in restaurants. He also teases the release of his upcoming book, Every Team Needs Coaching, aimed at equipping managers with the support they often lack.
Key Topics Discussed in the episode:
-
True hospitality stems from genuine care and the ability to respond empathetically, not just following scripts.
-
Many businesses confuse employee perks for culture. Real culture is visible and consistent, even when it’s not stated.
-
Each is essential—managing organizes, leading inspires, and coaching develops individuals.
-
Jason shares how a childhood stutter and Toastmasters shaped his ability to communicate effectively in high-stakes environments.
-
Brooks advocates for ongoing coaching for managers, likening it to how we support youth sports teams—with dedicated coaching to grow their abilities.
Connect with Jason E Brooks:
FSR Magazine Articles: https://www.fsrmagazine.com/feature/introducing-the-coaching-connection-a-column-from-hospitality-expert-jason-e-brooks/
Calendly: https://calendly.com/jason-e-brooks/ask-me-anything
This show is sponsored by Pepper Lunch. Find a location near you!
Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
Popular Podcasts
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
The Clay Travis and Buck Sexton Show
The Clay Travis and Buck Sexton Show. Clay Travis and Buck Sexton tackle the biggest stories in news, politics and current events with intelligence and humor. From the border crisis, to the madness of cancel culture and far-left missteps, Clay and Buck guide listeners through the latest headlines and hot topics with fun and entertaining conversations and opinions.