In this episode of The Pineapple Perspective, Troy Hooper sits down with sales coach and Founder of Facetime Coaching Company, Mandi Graziano for a deep dive into the principles of hospitality, sales strategy, and venue optimization. Mandi shares insights from her 27-year career in the hospitality industry, including lessons from her book Sales Tales and her hands-on work with venues and sales teams.
They discuss the importance of listening to both customers and staff, actionable strategies for monetizing restaurant event spaces, and the critical role of contracts in today's uncertain climate. Mandi also talks about her work with students in hospitality and her mission to bring sales education to younger generations.
Topics Discussed in the Episode
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The three pillars of hospitality: welcome, serve, and build lasting relationships
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Why response time is key to capturing private event and catering business
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Marketing event spaces by highlighting people, not just the venue
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Sales coaching tips on time management and product passion
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Understanding and negotiating contracts in uncertain times
Connect with Mandi Graziano:
https://www.linkedin.com/in/mandigraziano/
https://www.facebook.com/mandigraziano https://www.youtube.com/channel/UCpAzXuugQUhPNgbcW_b3cwQ https://www.instagram.com/Mandi_Graziano/
This show is sponsored by Pepper Lunch. Find a location near you!
Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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