In this episode of The Pineapple Perspective, host Troy Hooper sits down with Amy Hom, Chief Operating Officer at Barcelona Wine Bar, live from the National Restaurant Association Show 2025. Amy shares her journey from starting at McDonald's to leading major brands through culture transformation. They discuss the power of authentic hospitality to change lives, the importance of building trust within teams, and strategies for increasing employee retention through development, recognition, and gamified training. Amy also highlights how investing in team culture directly impacts guest experiences and business outcomes.
Topics Discussed in the Episode
-
Amy Hom’s hospitality journey and leadership roles
-
Defining hospitality as connection and life-changing impact
-
Building team trust and culture for operational excellence
-
Strategies for employee development and retention
-
Empowering staff through recognition, gamification, and authentic connection
Connect with Amy Hom:
https://www.linkedin.com/in/amyhom17/
https://www.linkedin.com/company/barcelona-wine-bar/
https://www.instagram.com/barcelonawinebar
This show is sponsored by Pepper Lunch. Find a location near you!
Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
Popular Podcasts
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
The Clay Travis and Buck Sexton Show
The Clay Travis and Buck Sexton Show. Clay Travis and Buck Sexton tackle the biggest stories in news, politics and current events with intelligence and humor. From the border crisis, to the madness of cancel culture and far-left missteps, Clay and Buck guide listeners through the latest headlines and hot topics with fun and entertaining conversations and opinions.