Subverting the Ordinary: Building High-Love, High-Respect Brands with Hattie Moll, CMO of Prosper

How can humor and smart marketing strategies transform financial services and improve retirement outcomes? In this episode, we’re joined by Hattie Moll, Chief Marketing Officer at Prosper, as she shares valuable insights from her career in marketing. Hattie discusses the power of creating engaging, humorous content that captures attention—even in industries like financial services, where the stakes are high. She highlights successful brands that have used humor and smart positioning to stand out, and dives into how Prosper is reshaping the financial landscape with affordable investment opportunities and strategic partnerships to help people achieve better retirement outcomes. Plus, Hattie gives us a glimpse into Prosper’s future plans, including how they’re leveraging AI to innovate in marketing and enhance their brand presence.

 

 Takeaways:

• Embrace a B2C mindset in B2B: Treat your business communications like you are interacting directly with another person. This approach can make your brand more relatable and engaging.

• Invest in Brand Identity: Just because your company is B2B doesn't mean it can't have a strong, appealing brand identity. Use creative elements like mascots or icons to make your brand stand out.

• Utilize Creative Characters: Characters can bring your brand to life and make it memorable. They also help in building an emotional connection with your audience.

• Maintain Consistency: Ensure that your creative elements and brand messaging are consistent across all platforms and interactions to build a coherent and strong brand image.

• Make it Fun: Don't shy away from bringing a sense of fun and innovation into your business communications. A brand that can entertain while delivering its message tends to retain its audience better.

• Humanize Communication: Always remember that at the heart of B2B is human-to-human interaction. Reflect this in your communications by being authentic and personable.

• Permission to Innovate: Feel confident in breaking the mold and trying out new ideas. Innovating with brand elements can set you apart in the marketplace.

 

Quote of the Show:

“I love data and I love understanding what's working, what isn't – but I also love ignoring it sometimes.” - Hattie Moll 

 

Links:

• LinkedIn: https://www.linkedin.com/in/hattie-moll-78352616/ 

• Website: www.prosper.co.uk

 

Shoutouts:

• Salesforce: https://www.salesforce.com/

• Who Gives a Crap: https://us.whogivesacrap.org/

• Tony’s Chocoloney: https://us.tonyschocolonely.com/

• ClickUp: https://youtu.be/PxarYPTICVc?si=a_8LsrEo