At Second First, we hear this all the time from seconds-in-command: “I’m running the company. I’m making the decisions. I’m keeping the team on track… but I don’t feel seen.” It’s a hard feeling to name, but it’s real. You’re essential to the business, yet your impact is often invisible.
This invisibility shows up in two ways. First, your contributions don’t always get recognized, because smooth operations and prevented crises rarely make headlines. And second, you may feel like no one at work truly knows you as a person. It’s a strange loneliness: surrounded by people all day, yet carrying the sense that the “real you” isn’t visible.
You'll hear all about:
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00:28 — The paradox of being a second-in-command: running operations yet feeling unseen.
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01:16 — Two dimensions of invisibility: lack of recognition for contributions and not being known personally.
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01:43 — Why your best work often feels invisible: preventing crises, aligning teams, and acting as the "glue."
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02:40 — How wins get attributed to others—and why that’s by design for team development.
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03:15 — Why founders struggle to articulate your value (and the absence of formal reviews).
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04:04 — The emotional toll: loneliness, wearing a mask, and feeling like no one knows the “real you.”
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05:07 — Why this matters: the cycle of over-communicating, second-guessing, or retreating into tactical work.
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06:28 — Three strategies to feel more seen:
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Work Out Loud — Track and share decisions and their impact.
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Think Out Loud — Make your strategic thinking audible in meetings.
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Personal Value Statement — Create a one-sentence mission for your role.
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10:41 — A mindset shift: some of your best work will always be invisible—and that’s part of your power.
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11:19 — Combatting loneliness: finding peers who understand your role through community.
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