Tech Talks Daily

How do you rebuild an entire industry that most people accept as slow, fragmented, and frustrating?

In this episode, I sit down with Dan Lifshits, co-founder of Dwelly, to explore how AI is being used to rethink the rental market from the inside out. What struck me most in this conversation is how Dwelly isn't approaching property management as a software layer you simply bolt on. Instead, they are acquiring rental agencies and reb...

How are businesses supposed to grow when technology is moving faster than regulation, customer expectations keep shifting, and AI is changing the rules in real time?

In this episode, I sat down with Derya Matras, Vice President of EMEA at Meta, to talk about what growth really looks like for businesses operating in Europe, the Middle East, and Africa right now.

This was a fascinating conversation because it went far beyond the usua...

What happens when AI ambition starts moving faster than the infrastructure built to support it?

In this episode, I spoke with Lee Caswell, SVP of Product and Solutions at Nutanix, about the latest Enterprise Cloud Index and what it tells us about where enterprise IT really is right now. There is no shortage of AI headlines, product launches, and promises about what comes next, but this conversation gets behind the noise and into th...

How far can we trust research that is generated without asking a single human being?

In this episode, I sat down with Jordan Harper from Qualtrics to unpack one of the most talked-about developments at the Qualtrics X4 Summit, synthetic research. It is a topic that sparks curiosity, excitement, and a fair amount of skepticism in equal measure. And honestly, that tension is exactly why this conversation matters.

Jordan brings a rare...

What does customer experience really mean when every company claims to put the customer first?

In this episode, I sat down with Jeannie Walters, founder of Experience Investigators, to unpack why so many organizations talk about customer experience yet struggle to turn it into something that drives real business outcomes. With more than two decades of hands-on work across industries, Jeannie brings a perspective that cuts through t...

What does a great patient experience really look like when people are at their most vulnerable?

In this episode, I sat down with Stanford Health Care's SVP and Chief Patient Experience and Operational Performance Officer, Alpa Vyas, to explore how one of the world's leading healthcare organizations is rethinking the human side of care.

From the outside, healthcare is often seen as a system of processes, technology, and clinical out...

What happens when customer experience stops being a soft metric and starts becoming a direct driver of revenue, retention, and real-time action?

In this episode, I sat down with Jeff Gelfuso, SVP and Chief Product and Experience Officer at Qualtrics, during X4 Summit in Seattle to talk about how AI is changing the way businesses understand and improve customer relationships. Jeff shared how his role sits at the point where product,...

What does it really mean to lead in AI when the headlines are loud, the claims are endless, and the real signals are often buried under hype?

In this episode, I sit down with Ed White from Clarivate to make sense of one of the most important questions in technology right now, who is actually leading the AI innovation race, and what does the data really tell us? 

Ed leads the Clarivate Centre for IP and Innovation Research, where hi...

What does it really take to move AI from impressive demos into the hands of the people who keep the world running every day?

In this episode of Tech Talks Daily, I sat down with Kriti Sharma, CEO of IFS Nexus Black, to explore a side of AI that rarely gets the spotlight. While much of the conversation around artificial intelligence focuses on chatbots and copilots, Kriti is working in environments where failure is not an option. Ma...

How are global payment systems quietly shifting beneath our feet, and what does that mean for businesses trying to grow across borders?

In this episode of Tech Talks Daily, I sat down with Stuart Neal, CEO of Boku, to unpack a transformation that many consumers barely notice but every global business feels.

Payments have long been dominated by familiar names like Visa and Mastercard, yet Stuart explains how that dominance is slowly...

What does it really take to turn a massive AI infrastructure investment into actual business value?

In this episode, I'm joined by Alex Bouzari, founder and CEO of DDN, for a conversation that gets right to the heart of where AI infrastructure is heading next. There is a lot of noise in the market about faster chips, larger models, and bigger data centers, but Alex argues that the real story has changed. According to him, GPUs are ...

Are employees really ready for AI in the workplace, or are we moving faster than people can realistically keep up?

In this episode, I'm joined by David Evans, Chief Product Strategist at GoTo, to explore what is actually happening inside organizations as AI becomes part of everyday work. There is a growing assumption that businesses are already well on their way, with employees confidently using AI tools and leaders rolling out str...

How can companies be drowning in customer data and still struggle to make better decisions?

In this episode, I speak with Jochem van der Veer, CEO and co-founder of TheyDo, about a problem that many business leaders quietly recognize but rarely solve. Organizations are investing heavily in customer experience and AI, yet the results often fall short. There is more data than ever before, more dashboards, more reporting, and still a ...

What happens when financial markets stop reacting to data and start reacting to narratives in real time?

In this episode, I'm joined by Wilson Chan, CEO and founder of Permutable AI, to explore how artificial intelligence is reshaping the way financial institutions interpret the world around them. Wilson brings a rare perspective, combining years of experience as a trader with a deep background in computer science, and it shows in ...

What does customer experience look like inside a company most people associate with switches, infrastructure, and engineering rather than surveys, empathy, and brand perception?

In this episode, recorded at the Qualtrics X4 event in Seattle, I sit down with Jerome Boissou, Head of Global Customer and Brand Experience at Legrand. Jerome has been with the company for 28 years and now leads a customer experience program designed to he...

What does it take to turn millions of customer interactions into meaningful relationships instead of missed opportunities?

In this episode, recorded live at the Qualtrics X4 Summit in Seattle, I sit down with James Bauman, Senior Director and Head of Experience, Analytics, and Insights at TruGreen. James leads customer experience, analytics, and retention strategy across a business that manages around 60 million customer touchpoint...

What does it really take to move from AI hype to something that actually works inside a business?

In this episode, I sit down with Shibani Ahuja, SVP of Enterprise IT Strategy at Salesforce, to talk about why so many enterprise AI projects stall long before they deliver real value. While the market is full of noise around agents, copilots, and automation, Shibani makes the case that the real issue is often much simpler and much har...

How is AI reshaping our relationship with work, and what does that mean for the tools we rely on every day?

In this episode of Tech Talks Daily, I'm joined by Cory McElroy, Vice President of Commercial Product Management at HP. Our conversation begins with a reflection on one of the most famous garages in technology history. The original HP garage in Palo Alto is o...

How do you secure a modern business when identities no longer belong only to employees, but also to partners, machines, applications, and increasingly AI agents?

In this episode of Tech Talks Daily, I sat down with Paul Zolfaghari, President of Saviynt, to unpack why identity security has moved from a background IT function to one of the defining challenges facing modern enterprises. Over the past decade, the identity problem has e...