Unleashing the Power of Culture: Leadership, Engagement, and Growth with Brett Hoogeveen

In this insightful episode of Training Unleashed, host Evan Hackel is joined by Brett Hoogeveen, Co-Founder of BetterCulture, to discuss one of the most critical elements of organizational success: company culture. Together, Evan and Brett explore why “culture eats strategy for breakfast,” how employee engagement drives customer satisfaction, and the pivotal role leadership plays in building a healthy workplace environment. Brett breaks down the five strategic pillars of culture transformation from executive buy-in to frontline empowerment and offers practical steps for creating workplaces where people thrive. Key Topics Discussed: Culture Drives Results: A strong workplace culture leads to higher employee engagement, better customer satisfaction, and improved business performance. Define Culture Intentionally: Every company has a culture - successful ones design and nurture it rather than letting it happen by default. Start with Leadership: Culture change begins at the top. Executive teams must align on cultural goals and model the behaviors they want to see. Measure What Matters: Tools like employee Net Promoter Score (eNPS) and culture surveys provide a baseline and guide ongoing improvement. Don't Ignore the Impact of One: A high-performing employee who undermines culture can drag down the whole team - coaching, restructuring, or letting go may be necessary. Equip Managers to Lead Culture: Most managers struggle with giving feedback on soft skills - organizations must train and support them to lead culture conversations confidently. Stay inspired and keep learning! Please like, share, and rate our podcast to help us reach more professionals like you. For more episodes visit us at trainingunleashed.net Watch the episode: https://youtu.be/OxyBbp8TwgM Connect with us: https://learning.net/ https://www.facebook.com/thelearningnetwork https://www.instagram.com/tln_solutions/ https://twitter.com/TLN_Solutions https://www.linkedin.com/company/283736 Learn more about your ad choices. Visit megaphone.fm/adchoices