Brigham Dickinson is the President at Power Selling Pros, a customer service coaching business for the home services industry including trades such as plumbing and electrical amongst many others based out of Utah in the United States.
His clients also include the likes of Mitsubishi Electric, Lennox, the Dwyer Group, Carrier, American Standard and The Electric & Gas Industries Association University.
This conversation revolved around many of the teachings and lessons Brigham explores in his new book titled Patterned After Excellence: Pursuing Truth in Work and Life which is now available for purchase on Amazon.
In addition to his title of President at Power Selling Pros, Brigham is also the Founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating Wow! experiences over the phone.
Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need and created the Power Certification Program to effect change in his industry's call centers in the United States, Canada, and Australia.
The purpose of the Power Certification Program is to partner with contractors and certify their CSRs (customer service representatives) to deliver a world-class customer experience. The program guarantees that contractor call-handling teams will book at least 85 percent of their calls and wow more customers.
During this chat, we covered:
- why fast-growing trade companies are training their competitors
- technology and human skills
- why it’s so important your clients “like you” and how to do that
- managing millennials
- leadership
- finding truth
- communication
- growing businesses, and, as always,
- much more
You can learn more about Brigham at powersellingpros.com and you’ll find his new book on Amazon.
If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast.
Enjoy Trench Talk Episode #059 with Brigham Dickinson…
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Show notes and links for this episode can be found at xrm.com.au/podcast.
Feel free to email me with any suggestions or feedback to podcast@xrm.com.au.
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