094 Client Education and Managing Expectations

Episode 94 – Client Education and Managing Expectations

 

Wow, this turned into a bit of a philosophical episode… because these are topics I have been thinking about and contemplating a lot lately.

What is it that actually creates a positive outcome in the Veterinary Behaviour Medicine World?

Of course, behaviour change in the patient is an important part, but what about a shift in the expectations, beliefs and understanding of the caregiver? How important is this in creating a successful outcome?

 

In this episode I touch on managing expectations and how some of my cases have massively turned around for the better once the caregiver was able to shift their expectations of their pet and life with their pet.

I also talk about leadership styles within a consultation and how declarative versus cooperative we should be as Behaviour Professionals to achieve the best outcomes and how our own as well as caregiver beliefs influence our consultations…

 

I told you, a bit of a philosophical one, but an episode I really enjoyed recording.

 

Here is the Trinity Client Handouts E-Book that I mentioned in the episode, just click here to get access for only 14 U