Within the Trenches

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher.

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Episode topics –

• Kris's 911 story

• The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them.

• Training ...

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.

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Episode topics –

• Katie's 911 story

• How a background in special education equipped her to handle intense emergency calls involving children with autism

• Learn a...

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado.

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Episode topics –

• Brad's 911 story

• How Brad's unique journey from the military to 911 dispatching on a dare unveiled his ...

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.

Episode topics –

• Katherine's 911 story
• Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child
• The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals
• Insights into the rigorous training process for dispatchers and the con...

Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California. 

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Episode topics –

• Ashley's 911 story

• Greg's 911 story

• Trusting your instincts

• Connectin...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT.

Episode topics –

• Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies.

• <...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana.

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Episode topics –

• Discover what lies beyond the emergency commun...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response.

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E...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.

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Episode topics –

• Rich's 9-1-1 story

• Dynamic transformation ...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI.

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Episode topics –

• Libby's 9-1-1 story

• The Challenges and Me...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 529 features Sondra Wesley, ECC Education Manager with Prepared.

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Episode topics –

• Sondra's 9-1-1 story

• Unforgettable rescues

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 528 features Reese, 9-1-1 Communications Officer, Defiance County Sheriff's Office, OH.

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Episode topics –

• Reese's 9-1-1 story

• The importanc...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 527 features Hannah, CTO w/Jacksonville Sheriff's Officer, FL.

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Episode topics –

• Hannah's 9-1-1 story

• Heartbreaking police chase tragedy

• ...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 526 features Rhianna, Training Supervisor, and Peer Support Lead with Salt Lake Valley Communications Center.

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Episode topics –

• Rhianna's 9-1-1 story

• <...

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 525 features Open Mic stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference.

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Episode topics –

• Open Mic stories

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 524 features #IAM911 stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.