9-1-1 where is your emergency is what people hear when they call for help, but what is it really like to answer a call during someone’s nightmare? What is the impact on the first responder answering the call? Put on the headset each week to get a glimpse into the world of emergency dispatch, and imagine listening.
Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.
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Episode topics –
How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.
Her hon...
Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.
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Episode topics –
Emily’s unique work schedule and the infamous Dupont shift explained
Her journey from retail to public safety and what drew her to dispatch
Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.
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Episode topics –
How Michelle stumbled into dispatch work during college and why it stuck with her
The impact of working high-stress 911 calls and handl...
Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.
Episode topics –
Desiree’s journey from curious high school grad to experienced 911 dispatcher
The intimidating and unique environment of a dispatch center
Handling tough calls, including life-or-death moments and emotional ...
Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time
The unique skills and "di...
Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
Emily's journey from a business management job during COVID to becoming a 911 dispatcher
The challenges and surprises of training an...
Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.
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Episode topics –
Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff
The excitement, challenge, and camaraderie that fuels a career in public safet...
Ep 602 features Hunter, a 911 Professional out of South Carolina.
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Episode topics –
Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path
The transition from field responder to 911 dispatcher...
Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.
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Episode topics –
How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic
What it's really like to walk into a...
Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.
Episode topics –
The origins of Within the Trenches and Ricardo’s dispatch career
Memorable stories and calls that shaped the podcast
Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.
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Episode topics –
Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher
Handling overwhelming call volumes and life-o...
Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications.
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Episode topics –
Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16.
The transition from EMS to corrections and eventually into dispatch.
Importance of good training and support ...
Ep 596 features Chase, a 911 professional out of Ohio.
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Episode topics –
Introduction to Chase's unexpected entry into the public safety field.
Challenges of being a 19-year-old working alone in a jail.
Chase's transition from aspiring police officer to passionate dispatcher.
The significance of having a strong support system in 911 disp...
Ep 595 features Daylan, a center manager at Brazoria County, TX.
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Episode topics –
Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning.
The challenges and triumphs of her early days in dispatch, incl...
Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.
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Episode topics –
AK's transition from law enforcement to becoming a wellness specialist.
The critical moments in law enforcement that shaped her journey.
The importance of mental health resources and recognizing burnout.
AK's current work in c...
Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.
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Episode topics –
Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter
The emotional challenges and support systems in place for dispatcher...
Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.
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Episode topics –
The impact of different shift hours on dispatchers' personal lives.
The importance of community programs like the CARE team in supporting frequen...
Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.
Episode topics –
Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits.
Understand the evolving culture in 911 centers and the importance of a supportive work environment.
Hear about Courtnie's journey into public safety and the experiences that have shaped her career.
Learn ab...
Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California.
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Support Stanislaus Regional 911 by purchasing a Rocket Scientist’s shirt. Proceeds go to their wellness team.
Purchase here - SR911 Rocket Scientist’s T-shirt
Episode topics –
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