Within the Trenches

Within the Trenches

9-1-1 where is your emergency is what people hear when they call for help, but what is it really like to answer a call during someone’s nightmare? What is the impact on the first responder answering the call? Put on the headset each week to get a glimpse into the world of emergency dispatch, and imagine listening.

Episodes

July 2, 2025 27 mins

Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.

  • Her hon...

Mark as Played

Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Emily’s unique work schedule and the infamous Dupont shift explained

  • Her journey from retail to public safety and what drew her to dispatch

  • ...
Mark as Played
June 20, 2025 28 mins

Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • How Michelle stumbled into dispatch work during college and why it stuck with her

  • The impact of working high-stress 911 calls and handl...

Mark as Played
June 11, 2025 28 mins

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

  • Desiree’s journey from curious high school grad to experienced 911 dispatcher

  • The intimidating and unique environment of a dispatch center

  • Handling tough calls, including life-or-death moments and emotional ...

Mark as Played
June 3, 2025 27 mins

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

  • The unique skills and "di...

Mark as Played
May 28, 2025 25 mins

Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Emily's journey from a business management job during COVID to becoming a 911 dispatcher

  • The challenges and surprises of training an...

Mark as Played
May 22, 2025 29 mins

Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff

  • The excitement, challenge, and camaraderie that fuels a career in public safet...

Mark as Played
May 14, 2025 66 mins

Ep 602 features Hunter, a 911 Professional out of South Carolina.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path

  • The transition from field responder to 911 dispatcher...

Mark as Played
May 7, 2025 66 mins

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic

  • What it's really like to walk into a...

Mark as Played
May 2, 2025 96 mins

Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.

Episode topics –

  • The origins of Within the Trenches and Ricardo’s dispatch career

  • Memorable stories and calls that shaped the podcast

Mark as Played
April 23, 2025 53 mins

Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher

  • Handling overwhelming call volumes and life-o...

Mark as Played
April 15, 2025 34 mins

Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC .

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Stephanie's 18 years of experience in public safety.

  • The unprecedented challenges of Hurricane Helene in Henderson County.

  • T...

Mark as Played
April 8, 2025 66 mins

Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16.

  • The transition from EMS to corrections and eventually into dispatch.

  • Importance of good training and support ...

Mark as Played
April 2, 2025 67 mins

Ep 596 features Chase, a 911 professional out of Ohio.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Introduction to Chase's unexpected entry into the public safety field.

  • Challenges of being a 19-year-old working alone in a jail.

  • Chase's transition from aspiring police officer to passionate dispatcher.

  • The significance of having a strong support system in 911 disp...

Mark as Played
March 27, 2025 68 mins

Ep 595 features Daylan, a center manager at Brazoria County, TX.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning.

  • The challenges and triumphs of her early days in dispatch, incl...

Mark as Played
March 19, 2025 70 mins

Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • AK's transition from law enforcement to becoming a wellness specialist.

  • The critical moments in law enforcement that shaped her journey.

  • The importance of mental health resources and recognizing burnout.

  • AK's current work in c...

Mark as Played
March 11, 2025 37 mins

Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter

  • The emotional challenges and support systems in place for dispatcher...

Mark as Played
March 6, 2025 48 mins

Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The impact of different shift hours on dispatchers' personal lives.

  • The importance of community programs like the CARE team in supporting frequen...

Mark as Played
February 27, 2025 34 mins

Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.

Episode topics –

  • Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits.

  • Understand the evolving culture in 911 centers and the importance of a supportive work environment.

  • Hear about Courtnie's journey into public safety and the experiences that have shaped her career.

  • Learn ab...

Mark as Played
February 21, 2025 66 mins

Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Support Stanislaus Regional 911 by purchasing a Rocket Scientist’s shirt. Proceeds go to their wellness team.

Purchase here - SR911 Rocket Scientist’s T-shirt

Episode topics –

Mark as Played

Popular Podcasts

    United States of Kennedy is a podcast about our cultural fascination with the Kennedy dynasty. Every week, hosts Lyra Smith and George Civeris go into one aspect of the Kennedy story.

    Stuff You Should Know

    If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

    Dateline NBC

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

    The Clay Travis and Buck Sexton Show

    The Clay Travis and Buck Sexton Show. Clay Travis and Buck Sexton tackle the biggest stories in news, politics and current events with intelligence and humor. From the border crisis, to the madness of cancel culture and far-left missteps, Clay and Buck guide listeners through the latest headlines and hot topics with fun and entertaining conversations and opinions.

    Crime Junkie

    Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.

Advertise With Us
Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.