Within the Trenches

Within the Trenches

9-1-1 where is your emergency is what people hear when they call for help, but what is it really like to answer a call during someone’s nightmare? What is the impact on the first responder answering the call? Put on the headset each week to get a glimpse into the world of emergency dispatch, and imagine listening.

Episodes

September 17, 2025 49 mins

Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.

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Episode topics –

  • The realities and challenges of starting a career in 911 dispatch decades ago

  • How conference networking and volunteering can impact your career and ...

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Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.

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Episode topics –

  • Charles' path from chef and EMT to emergency dispatcher

  • Translating soft skills and multitasking from the kitchen to the comms center

  • The intensity and training required to handle life-and-death calls

  • Handling emotional impact, tough calls, and...

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September 3, 2025 78 mins

Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.

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Episode topics –

  • How Morgan’s early experiences shaped her passion for EMS and dispatch

  • The realities of dispatcher training, including unforge...

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August 28, 2025 65 mins

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.

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Episode topics –

  • Transitioning from the car business to emergency dispatch after a personal tragedy

  • Navigating the overwhelm and training process as a complete newcomer

  • First experiences on the dispatch floor, from multi-screen chaos ...

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August 20, 2025 64 mins

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.

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Episode topics –

  • Why Texas heat makes summer calls to 911 so unpredictable

  • What it’s really like starting a dispatch career with zero experience

  • How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job

  • The mental and emotional hurdl...

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August 15, 2025 34 mins

Ep 615 features Chief Manoushagian of NWECC in Texas.

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Episode topics –

  • Chief Manoushagian’s start in public safety as a dispatcher and his early struggles

  • The transition from dispatch to police officer and the impact of military service

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August 7, 2025 77 mins

Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

  • The history and eerie reputation of the Chagrin Valley Dispatch complex

  • Karla’s accidental entry into public safety and how her hairstylist back...

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July 30, 2025 58 mins

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

  • Jen’s path from criminal justice student to finding a lasting career in dispatch.

  • The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.

  • Real stories about adapting to ...

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July 23, 2025 66 mins

Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.

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Episode topics –

  • Lani’s unique journey from caring for police K9s to answering life-changing emergency calls

  • The biggest challenges and lessons of 911 call taker training

  • <...

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July 15, 2025 30 mins

Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Emma’s deep-rooted family history in law enforcement and public safety

  • Honest reflections on the challenges and unique support of being rai...

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July 9, 2025 28 mins

Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch.

  • The intense learning curve and in...

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July 2, 2025 27 mins

Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.

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Episode topics –

  • How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.

  • Her hon...

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June 28, 2025 32 mins

Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Emily’s unique work schedule and the infamous Dupont shift explained

  • Her journey from retail to public safety and what drew her to dispatch

  • ...
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June 20, 2025 28 mins

Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • How Michelle stumbled into dispatch work during college and why it stuck with her

  • The impact of working high-stress 911 calls and handl...

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June 11, 2025 28 mins

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

  • Desiree’s journey from curious high school grad to experienced 911 dispatcher

  • The intimidating and unique environment of a dispatch center

  • Handling tough calls, including life-or-death moments and emotional ...

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June 3, 2025 27 mins

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

  • What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

  • The unique skills and "di...

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May 28, 2025 25 mins

Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Emily's journey from a business management job during COVID to becoming a 911 dispatcher

  • The challenges and surprises of training an...

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May 22, 2025 29 mins

Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff

  • The excitement, challenge, and camaraderie that fuels a career in public safet...

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May 14, 2025 66 mins

Ep 602 features Hunter, a 911 Professional out of South Carolina.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path

  • The transition from field responder to 911 dispatcher...

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May 7, 2025 66 mins

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic

  • What it's really like to walk into a...

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