9-1-1 where is your emergency is what people hear when they call for help, but what is it really like to answer a call during someone’s nightmare? What is the impact on the first responder answering the call? Put on the headset each week to get a glimpse into the world of emergency dispatch, and imagine listening.
Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.
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Episode topics –
The realities and challenges of starting a career in 911 dispatch decades ago
How conference networking and volunteering can impact your career and ...
Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
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Episode topics –
Charles' path from chef and EMT to emergency dispatcher
Translating soft skills and multitasking from the kitchen to the comms center
The intensity and training required to handle life-and-death calls
Handling emotional impact, tough calls, and...
Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.
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Episode topics –
How Morgan’s early experiences shaped her passion for EMS and dispatch
The realities of dispatcher training, including unforge...
Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.
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Episode topics –
Transitioning from the car business to emergency dispatch after a personal tragedy
Navigating the overwhelm and training process as a complete newcomer
First experiences on the dispatch floor, from multi-screen chaos ...
Ep 616 features Sydney, a 911 professional with NWECC out of Texas.
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Episode topics –
Why Texas heat makes summer calls to 911 so unpredictable
What it’s really like starting a dispatch career with zero experience
How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job
The mental and emotional hurdl...
Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Episode topics –
The history and eerie reputation of the Chagrin Valley Dispatch complex
Karla’s accidental entry into public safety and how her hairstylist back...
Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Episode topics –
Jen’s path from criminal justice student to finding a lasting career in dispatch.
The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.
Real stories about adapting to ...
Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.
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Episode topics –
Lani’s unique journey from caring for police K9s to answering life-changing emergency calls
The biggest challenges and lessons of 911 call taker training
Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.
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Episode topics –
Emma’s deep-rooted family history in law enforcement and public safety
Honest reflections on the challenges and unique support of being rai...
Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch.
The intense learning curve and in...
Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.
Her hon...
Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.
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Episode topics –
Emily’s unique work schedule and the infamous Dupont shift explained
Her journey from retail to public safety and what drew her to dispatch
Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
How Michelle stumbled into dispatch work during college and why it stuck with her
The impact of working high-stress 911 calls and handl...
Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.
Episode topics –
Desiree’s journey from curious high school grad to experienced 911 dispatcher
The intimidating and unique environment of a dispatch center
Handling tough calls, including life-or-death moments and emotional ...
Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time
The unique skills and "di...
Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Emily's journey from a business management job during COVID to becoming a 911 dispatcher
The challenges and surprises of training an...
Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff
The excitement, challenge, and camaraderie that fuels a career in public safet...
Ep 602 features Hunter, a 911 Professional out of South Carolina.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path
The transition from field responder to 911 dispatcher...
Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic
What it's really like to walk into a...
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