Within the Trenches

Within the Trenches

Imagine your brother wanting to kill himself. Imagine handing him a gun to show him how crazy the thought of it sounds. He takes that gun and shoots himself in the head in front of you. Now imagine you are 9-1-1, listening to the aftermath of a tragic mistake. This is what it's like, Within the Trenches. Tune in weekly as we look deep into the true stories of the 9-1-1 dispatchers who live them.... Show More

Episodes

October 28, 2020 61 min

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 349 features Molly, ESTA ambulance call taker, Melbourne, Australia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Molly's 0-0-0 story

  • Jumping into the profession during COVID-19

  • High priority calls within the first hour of taking c...

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    October 23, 2020 29 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 348 features the Open Mic Live stories shared during the Response2020 Imagine Listening session.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

  • Open Mic Live stories

  • As always, if you have any comments, questions, or you would like to be ...

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    October 16, 2020 34 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 347 features the #IAM911 stories shared during the Response2020 Imagine Listening session.

    Episode topics –

  • #IAM911 stories

  • As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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    October 10, 2020 67 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 346 features Luz, 9-1-1 Dispatcher out of Southern California and Founder of Dispatch Wellness. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • Luz's 9-1-1 story

  • A compelling interest in dispatch through records

  • Early training

  • ...

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    September 30, 2020 61 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 345 features Roxy, Director, Lyon County Emergency Communications Center. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • Roxy's 9-1-1 story

  • Early training

  • Dispatching in Alaska

  • An explosion

  • And more    

  • As always, if you ha...

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    September 23, 2020 84 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 344 features Ryan, Systems Administrator at Gallatin County, KY and this is an INdigital exclusive. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • Ryan's 9-1-1 story

  • Early training

  • Calls that stick

  • MEVO & the future of 9-...

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    September 16, 2020 69 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 343 features Anne, Assistant Director of Admin and Training at city of Cambridge, MA. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • Anne's 9-1-1 story

  • Early training

  • Translating multiple languages during a 9-1-1 call

  • And mor...

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    September 9, 2020 31 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 342 is the second part to the Imagine Listening session, called, "Open Mic" and features the stories that highlight the lighter side of 9-1-1. Thank you to everyone who attended, shared stories, and who were there for each other. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Faceboo...

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    September 3, 2020 72 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 341 features the stories of those who attended the first virtual Imagine Listening session. Not only was it a success, but it was held on National #IAM911 Day. 

    ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK.*** The stories you are about to hear are all true and come...

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    August 26, 2020 66 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 340 features Myriam, Public Safety Dispatcher with City of Berkeley City and Fire, California. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • Myriam's 9-1-1 story

  • Early training

  • Bridging the generational gap of 9-1-1

  • And more...

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    August 20, 2020 62 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 339 features Tom, retired Communications Director out of Indiana. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • From street sweeper to dispatcher

  • Early training

  • 70's public safety tech to present day

  • And more    

  • As always,...

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    August 14, 2020 59 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 338 features Christine, Dispatch Supervisor with Waukesha County Communications out of Wisconsin. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • Recap of Growing up 9-1-1: Parenting advice from a 14 year old

  • Signs of PTSD

  • Fear is ...

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    August 12, 2020 64 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 337 features Monica, Exec Director of Colorado 9-1-1 Resource Center, Immediate Past President of NENA & Chandy COO & GM of Emergency Services with Inteliquent, and are Co-Chairs of Women in 9-1-1 (WIN) with NENA. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | T...

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    August 6, 2020 73 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    To learn more please visit
    https://ernieandjoethef...

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    July 30, 2020 69 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 335 features Terri, Retired Supervising Public Safety Dispatcher out of Placer County Sheriff’s Office out of California and Co-Owner of the IXII Group. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    To learn more about the IXII Group visit
    https://ixiigr...

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    July 26, 2020 41 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. 

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • History of W...

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    July 23, 2020 78 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey.   

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –      

  • James's 9-1-1 story 

  • From explorer to Dispatcher 

  • Burn out/recovery 

  • And more    

  • As always, i...

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    July 15, 2020 63 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –    

  • Kimberly's 9-1-1 story

  • Wendy's parking lot birth

  • A chance meeting

  • And more  

  • As always, if you have any comm...

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    July 8, 2020 82 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    For more information on Joe Se...

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    July 1, 2020 80 min

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California.  

    Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Supported by INdigital

    Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

    Episode topics –    

  • Ro...

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