Within the Trenches

Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.

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Episode topics –

• The realities and challenges of starting a career in 911 dispatch decades ago

• How conference networking and volunteering can impact your career and ...

Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.

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Episode topics –

• Charles' path from chef and EMT to emergency dispatcher

• Translating soft skills and multitasking from the kitchen to the comms center

• The intensity and training required to handle life-and-death calls

• Handling emotional impact, tough calls, and...

Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.

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Episode topics –

• How Morgan’s early experiences shaped her passion for EMS and dispatch

• The realities of dispatcher training, including unforge...

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.

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Episode topics –

• Transitioning from the car business to emergency dispatch after a personal tragedy

• Navigating the overwhelm and training process as a complete newcomer

• First experiences on the dispatch floor, from multi-screen chaos ...

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.

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Episode topics –

• Why Texas heat makes summer calls to 911 so unpredictable

• What it’s really like starting a dispatch career with zero experience

• How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job

• The mental and emotional hurdl...

Ep 615 features Chief Manoushagian of NWECC in Texas.

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Episode topics –

• Chief Manoushagian’s start in public safety as a dispatcher and his early struggles

• The transition from dispatch to police officer and the impact of military service

Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

• The history and eerie reputation of the Chagrin Valley Dispatch complex

• Karla’s accidental entry into public safety and how her hairstylist back...

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

• Jen’s path from criminal justice student to finding a lasting career in dispatch.

• The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.

• Real stories about adapting to ...

Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.

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Episode topics –

• Lani’s unique journey from caring for police K9s to answering life-changing emergency calls

• The biggest challenges and lessons of 911 call taker training

• <...

Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emma’s deep-rooted family history in law enforcement and public safety

• Honest reflections on the challenges and unique support of being rai...

Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch.

• The intense learning curve and in...

Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.

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Episode topics –

• How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.

• Her hon...

Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emily’s unique work schedule and the infamous Dupont shift explained

• Her journey from retail to public safety and what drew her to dispatch

...

Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• How Michelle stumbled into dispatch work during college and why it stuck with her

• The impact of working high-stress 911 calls and handl...

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

• Desiree’s journey from curious high school grad to experienced 911 dispatcher

• The intimidating and unique environment of a dispatch center

• Handling tough calls, including life-or-death moments and emotional ...

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

• The unique skills and "di...

Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emily's journey from a business management job during COVID to becoming a 911 dispatcher

• The challenges and surprises of training an...

Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.

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Episode topics –

• Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff

• The excitement, challenge, and camaraderie that fuels a career in public safet...

Ep 602 features Hunter, a 911 Professional out of South Carolina.

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Episode topics –

• Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path

• The transition from field responder to 911 dispatcher...