Within the Trenches Ep 601

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

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Episode topics –

• How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic

• What it's really like to walk into a dispatch center for the first time and train as a new hire

• The critical role of de-escalation and giving lifesaving instructions over the phone

• Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls

• Why Rain became a CTO and her approach to training the next generation of emergency communicators

If you have any comments or questions or would like to be a guest on the show, please email me at [e-mail].