Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
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What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time
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The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking
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Emotional impact and coping with difficult calls, especially those involving children
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The importance of peer support and teamwork within dispatch centers
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Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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