Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
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Episode topics –
Charles' path from chef and EMT to emergency dispatcher
Translating soft skills and multitasking from the kitchen to the comms center
The intensity and training required to handle life-and-death calls
Handling emotional impact, tough calls, and support systems in dispatch
Key advice for new dispatchers and lessons learned from five years in the trenches
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