Balancing High Touch Automation in a Digital World with Nikki Lewallen Gregory

In this episode, Nikki and Jason dive into a hot topic: how do you keep that human touch while embracing the rise of automation and AI 🤖?

They get real about what should be automated (hello, scheduling) and what should never lose the personal touch (like conflict resolution or celebrating your people).

With practical insights, core values, and a whole lot of heart, this convo will leave you rethinking how to scale without losing soul 💡💬.

 

Additional Resources:

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Key Takeaways:

• Define what automation and high touch mean for your organization.
• Use your core values as guardrails—don't automate what's uniquely human.
• Automate for scale, but personalize for trust to preserve authenticity.
• Design systems that create space for connection, not remove it.
• AI transformation is human transformation—prioritize alignment and communication.
• Your culture code should drive how your team shows up with new tools.