"There's no other leadership tool that builds trust, reveals blind spots, and improves decisions better than walking your business."
Notable Moments
[00:03:48] – Buc-ees experience leads into leadership visibility discussion
[00:05:27] – Lee Cockerell quote: "Get off the carpet and onto the concrete"
[00:07:48] – Why most leaders nod… but don't follow through
[00:10:55] – Three reasons visible leadership matters
[00:13:09] – The irreplaceable value of experiencing your own product
[00:16:23] – Push past the awkwardness: consistency builds trust
[00:17:33] – Do the frontline job: respect comes from effort, not titles
[00:19:09] – Why walking your business reduces constant interruptions
In this episode, Tim Dyck and co-host Katie Currens explore the importance of "visible leadership" by getting off the carpet and onto the concrete. After Tim's recent experience at Buc-ees, they unpack how leaders who regularly interact with frontline teams gain deeper trust, uncover blind spots, and make smarter decisions. Disney's guest-first culture includes leadership visibility, which they both experienced as Cast Members. Tim breaks it down into three key benefits: building trust, understanding the real impact of your decisions, and identifying what the business actually needs. The episode wraps with practical ways to start small, stay consistent, and overcome the initial awkwardness of being more present with your team.
Read the blog for more from this episode.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: tim@bestculturesolutions.ca
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