It's our second installment talking with the management team at New England Aquarium following our recent three-day onsite visit with the pinniped and penguin department. With so much institutional and operant conditioning change affecting not only the animals' overall management through greater training and enrichment, but the employees' work experiences and responsibilities, how are the aquarium's leaders helping their teams adjust and thrive? We talk with Associate Curators, Patty Leonard and Eric Fox along with managers, Rebekah Miller and Diana Major.
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