Table Service
From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
Episodes
Join host Jordan Hooker and Karen Chao, Chief Product Officer at Flowspace, as Karen shares about her journey in product management, the integration of AI in product development, and the evolving landscape of customer experience. They discuss the importance of partnerships between product and support teams, the future of work with AI, and how to foster a culture of excellence within orga...
Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco System’s groundbreaking CX function.
Join us as Andrew shares his wealth of knowledge and experience, diving into critical topics that are shaping the future of how businesses interact with their c...
Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX.
Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/
Learn more about Luke? Check out https://www.lukejamieson.live/
Find out more about Operata: https://operata.com/
...Join host Jordan Hooker and Neil Travis, Head of Customer Experience at the Academy to Innovate HR and founder of Growth Support, as they discuss scaling support from day one and beyond, along with Neil's 3 Domains Framework.
Want to connect with Neil? Find him on LinkedIn: https://www.linkedin.com/in/neal-travis/
Learn more about Growth Support: https://www.growthsupport.io/
Join host Jordan Hooker and Rob Dwyer, a contact center pro, VP of Customer Engagement at Happitu, podcast host, and customer experience thought leader, as they dig into topics like improving customer surveys, choosing and implementing the right technology, and some insights into getting the most value from AI.
Want to...
Join host Jordan Hooker and Conor Pendergrast, a veteran customer support and success leader as they discuss how to navigate the AI revolution. How should leaders be thinking about the tools? And how should organizations incorporate them into their workflows? Listen to hear more!
Want to connect with Conor? Find him on ...
Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI ...
Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond.
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/
Support Driven Community: https://www.supportdriven.com/
Connect with Jordan Hooker on L...
Join host Jordan Hooker and Healthcare Support Tech veteran Mark Hollis, as Mark walks us through the evolution of support technology in healthcare startups. Providing over two decades of overview, we will explore healthcare startups and technology that has driven their growth.
Join host Jordan Hooker and marketing maverick Jason Anello as Jason discusses his work in experience strategy, emphasizing the importance of customer experience design for businesses. Jason explains how customer journey mapping can help companies understand and optimize their interactions with customers. He also introduces the concepts of choice architecture and micro-hospitality, illus...
Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses AI and Customer Experience with the Co-Founders of Syncly, Alex Hong and Joseph Lee.
Want to learn more about Syncly? Visit Syncly.app
Want to connect with Jordan Hooker? https://linkedin.com/in/jordanhooker
Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses breaking silos and driving value across the customer lifecycle with Lara Barnes, veteran customer success leader and winner of the 2024 Outstanding Woman in Customer Success Award.
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