Welcome to the 1% Better Improvement Podcast.
From five-hour commutes to 58 countries and a dream job at sea—Andres Guzman’s story is a powerful reminder that the right risk can transform your life. 💡
In the latest episode of the 1% Better Podcast, we explore how authentic service, cultural empathy, and staying true to yourself can open doors you never expected.
Key Takeaways:
Life Transitions Create Opportunity – Andres took a leap of faith by leaving his corporate job and ultimately found his dream career at sea.
Authentic Service Builds Trust – Genuine human connection—not just technical service—defines a guest's experience.
Cultural Understanding Matters – Working with over 25 nationalities taught Andres how to lead with empathy, not assumption.
Adversity Can Shape Maturity – Financial struggles, long commutes, and career resets all helped shape his growth and focus.
Small Moments Leave Lasting Impact – Whether helping a guest or mentoring a teammate, consistency and care make the difference.
Learn more about Mystic Cruises
Connect with Andres Guzman on LinkedIn
Connect with Craig Thielen on LinkedIn
#personaldevelopment #incrementalchange #trissential #culture #leapoffaith #growth #adversity #cruise #customerservice #customerexperience
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