E4: What Start-Ups Miss When It Comes to Management, with Stripe’s Former COO

This week Erik and Jack are joined by Claire Hughes Johnson, former COO of Stripe—we go deep into the nuances of management that most start-ups don’t learn fast enough. If you’re looking for SOC 2, ISO 27001, GDPR or HIPAA compliance, head to Vanta: https://www.vanta.com/1000 

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SPONSORS:

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RECOMMENDED PODCAST: TURPENTINE VC

Investor Erik Torenberg interviews partners at the top VCs in the world to learn their approach to the art and science of building a successful venture firm.

Apple: https://podcasts.apple.com/us/podcast/id1701006772

Spotify: https://open.spotify.com/show/3Yb8ErLRnyoAqn4Y6NegTx

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X / TWITTER:

@chughesjohnson (Claire)

@jaltma (Jack)

@eriktorenberg (Erik Torenberg)

@TurpentineMedia

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LINKS:

Check our Claire's book, Scaling People, for more essential management know-hows: https://www.amazon.com/Scaling-People-Tactics-Management-Building/dp/1953953212

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TIMESTAMPS:

(00:00) Episode Preview

(01:23) How to fire well, quickly

(07:02) How do you systematize the keeper test

(10:55) Sponsor: Vanta

(11:53) How to promote and reward great people

(14:07) Building a malleable system for people at scale

(15:30) Promoting vs. hiring exec talent

(20:05) Communication architecture

(25:31) How to set up teams for communication success

(29:19) Sponsors: Metaview | Pesto Tech

(31:00) On the fallacy of transparency

(35:41) How to give direction well

(39:17) What's critical to get right on performance management

(43:02) How to set expectations

(46:43) On reorgs and how to do them right

This show is produced by Turpentine: a network of podcasts, newsletters, and more, covering technology, business, and culture — all from the perspective of industry insiders and experts. We’re launching new shows every week, and we’re looking for industry-leading sponsors — if you think that might be you and your company, email us at [e-mail].