You spend ages documenting your processes. You hire numerous expensive consultants to draw pretty visio or ARIS pictures for you. You now have folders upon folders of colourful flowcharts and procedures written. You have expensive training courses that take your staff days to attend!
Why don't your customers kneel down before you demanding that you take their money?
Frankly, because they don't care about any of that...and neither should they! They care about you delivering their products and services.
You should care about your processes in as much as they help you do that.
(Apologies for the lower recording quality on this episode...will fix this in future episodes!)
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!