How WSSC Water's Kishia Powell is Investing in Her Team and Her Customers

In the "21st Century Water" podcast episode hosted by Mahesh Lunani, listeners are introduced to Kishia Powell, the General Manager and CEO of WSSC Water, which is recognized as the eighth-largest water utility in the United States. With a career spanning over 25 years, Powell has significantly contributed to the water sector, focusing on the provision of essential services, the economic implications of water, and the maintenance and operation of water and wastewater infrastructure.

Powell shares her journey within the water sector, starting from her education in civil engineering to her various leadership roles across different cities and utilities. She emphasizes the importance of water beyond its basic consumption purposes, highlighting its role in public health, economic development, and job creation. Her internships and early career decisions were motivated by the perennial demand for water and wastewater services, ensuring job security and a pathway to impact communities positively.

During her tenure in various capacities, including her significant roles in Baltimore and as COO at DC Water, Powell was instrumental in developing operations and maintenance plans, emphasizing the need for practical, hands-on solutions for system maintenance and improvement. She also initiated customer assistance programs aimed at addressing affordability and access to water services, reflecting on personal experiences to advocate for equitable water policies.

Looking ahead, Powell outlines her vision for the future of water infrastructure over the next decade, focusing on the resilience and maintenance of the $9 billion in infrastructure assets under her purview. She discusses the challenges of securing adequate funding and the importance of leveraging technology and operational efficiency to mitigate costs and enhance service delivery. Powell is keen on investing in the workforce, acknowledging that technology advancements and operational needs must balance with human resource development.

At WSSC Water, Powell embarked on a strategic planning process involving a transition team to identify key priorities and actions for improvement. This approach aimed at engaging employees across the organization, fostering a culture of trust, communication, and inclusion. Financial stewardship, service delivery, operational reliability, and resilience were identified as key focus areas, alongside a commitment to diversity, equity, inclusion, and environmental justice.

Powell also addresses the challenges facing the water sector, including regulatory changes, funding gaps, and the need for affordable water services amidst rising costs. Her advocacy efforts extend to seeking more federal support and fostering community engagement to ensure equitable access to water services.

Innovation and technology play a significant role in Powell’s strategy for advancing water utility management. She highlights initiatives such as smart water technologies, data analytics, and sustainable practices aimed at improving efficiency, reducing costs, and enhancing water quality. These efforts are part of a broader "Smart One Water Initiative," reflecting a commitment to embracing digital transformation and innovation within the sector.

Leadership and community engagement emerge as recurring themes in Powell’s narrative. She expresses a desire for her legacy to be defined not by specific projects or accomplishments but by a positive cultural shift within WSSC Water and the broader community. Powell emphasizes the importance of building a supportive work environment, engaging with the community, and ensuring that water utility management remains focused on serving the public good.

This episode provides a comprehensive overview of Kishia Powell’s contributions to the water sector, her vision for the future, and her strategic approach to leadership, innovation, and community engagement in water utility management.

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