Ep. 11 - Service With A Smile

Summary

In this episode, I chat with customer experience guru Barbara Khozam. She underlines how top leadership sets the tone for exceptional guest (student) experiences within a school. We talked about the importance of clear customer service processes and the positive outcomes of acknowledging and rewarding team members. Barbara offers insights on handling emotions in high-pressure scenarios and highlights why guest feedback can drive improvement and growth!

Reach Barbara at: https://barbarakhozam.com/

Takeaways:

• - Acknowledging and rewarding team members for their positive contributions is crucial in fostering a welcoming guest experience.

• - Nonverbal cues and body language significantly influence guest experience.

• - Leveraging real-time guest feedback technology can enhance the student experience.

• - Practicing kindness and showing respect are fundamental in shaping a positive student experience.