Summary
In this episode of the 5 in 20 podcast, host Joshua Miller interviews Scott Gallant, a technology expert with extensive experience in AI and data management. They discuss the intersection of technology and the food service industry, focusing on challenges such as tech stack bloat. Scott shares insights on evaluating new tools, the future of AI in food service, and the need for integrated operations management. The conversation emphasizes the importance of collaboration across departments and the potential of technology to enhance efficiency and customer service in the food service sector.
Takeaways
Tech stack bloat occurs when organizations adopt too many technologies without proper management.
Integrated operations management is crucial for seamless technology use.
Food service leaders need to advocate for technology in budgeting discussions.
Evaluating new tools should focus on organizational needs, not just trends.
The future of AI in food service includes predictive analytics and automation.
Governance in technology decisions requires collaboration across departments.
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