Greg Melia, CAE, CEO of the Customer Experience Professionals Association (CXPA), is our guest on the Six Degrees of Associations this week. With a stated goal of supporting CX professionals to share, learn, inspire, and grow throughout their entire careers, Greg is at the helm of this premier non-profit with a global reach that serves the customer experience profession. Greg shares his journey to association leadership with us and discusses the evolution of his career. He explains the significance of customer experience in associations, highlighting the need for seamless processes across touchpoints to improve member retention and satisfaction.
Related Resources to Explore:CXPA Book of Knowledge and other publications: https://www.cxpa.org/grow-your-knowledge/bookstore CX definitions: https://www.cxpa.org/grow-your-knowledge/whatiscxTodd Unger’s book: https://www.toddunger.com/
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.