November 4, 2024 • 18 mins
Unlock the secret to transforming your business with AI as we guide you through the top 10 generative AI automations that can act as your digital dream team. Imagine reducing workload and maximizing efficiency with AI handling tasks from customer feedback analysis to personalized marketing content creation. We promise that by the end of this episode, you'll not only grasp how these tools can enhance your bottom line, but you'll feel empowered to implement them with ease. Learn how AI is changing the game for industries like customer service and healthcare, enabling professionals to focus on meaningful interactions while AI takes care of the repetitive grunt work.
Our discussion highlights the balance between AI automation and human creativity, stressing the importance of starting small and utilizing available resources to understand these tools better. We emphasize fostering a culture of learning and adaptability, urging listeners to remain curious and flexible in this AI-driven world. For those ready to leap into AI integration, personalized guidance is within reach, ensuring that businesses can confidently harness the potential of these innovations. Stay tuned and discover how embracing AI not only opens new doors for efficiency and growth but also transforms the workplace into a hub of strategic innovation and creativity.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Welcome to the deep dive.
This one, well, this one isreally for all you business
owners out there.
Speaker 2 (00:05):
Yeah.
Speaker 1 (00:05):
The ones who want to know, like, what AI can actually
do for your company.
Like right now, absolutely Notin the future, like today.
So we're going to dive into thetop 10 Gen AI automations.
Right, things that are, youknow, easy to set up and they
work really well.
Right, have a real impact onyour bottom line.
Speaker 2 (00:24):
You know it's like up and they work really well.
Have a real impact on yourbottom line.
Medium measurable.
Speaker 1 (00:28):
Yeah, measurable impact.
Impact Exactly ROI.
It's like we're giving you ateam of tireless digital
assistants to handle thoseboring, repetitive tasks.
Yeah, free you up to grow yourbusiness 100%.
Okay, let's just jump into ourcountdown.
Number 10, customer feedbackanalysis.
Speaker 2 (00:46):
Think of it this way You've got like a 247 focus
group that's analyzing all yourcustomer feedback, all of it,
like your surveys, your reviews,social media comments.
Speaker 1 (00:56):
Right.
Speaker 2 (00:57):
It just tells you you know straight up what they love
, what they don't.
It's like a direct line to yourcustomers' thoughts to help you
improve your products and yourservices in real time.
Speaker 1 (01:06):
Number nine real-time market research insights.
Speaker 2 (01:10):
So imagine you've got this AI analyst right and it's
constantly scanning the web foryou.
Speaker 1 (01:15):
Okay.
Speaker 2 (01:15):
It's looking at news articles, social media trends,
industry reports, and it's likedelivering you this customized
feed of like insights about yourmarket.
Wow, so this AI can tell youall about competitor moves, new
product launches, emergingtrends All the stuff you need to
know to stay ahead of everybodyelse.
Speaker 1 (01:35):
Gotcha Number eight automated document processing.
I bet a lot of business ownersare excited about this one.
Speaker 2 (01:41):
Or more paperwork.
Speaker 1 (01:42):
Yeah.
Speaker 2 (01:43):
Imagine you have an AI and it can take all those
invoices, all those contracts,those forms and it'll just like
automatically extract all therelevant information, file it
digitally and it can even flagany potential issues.
Speaker 1 (01:55):
So it's like having a super efficient digital
assistant.
Speaker 2 (01:57):
Yeah, that never makes a mistake.
Speaker 1 (01:58):
Right, that never makes a mistake.
Yeah, coming in at number sevenAI-powered hiring assistants.
Speaker 2 (02:04):
Oh, this is a game changer.
Speaker 1 (02:06):
Yeah, I think this could be a game changer for
businesses that are strugglingto find and hire the right
people.
Speaker 2 (02:11):
Imagine you got an AI screening resumes Huh,
evaluating candidate profiles,maybe even conducting those
initial screening interviews foryou.
Wow, so you end up with a shortlist of the most qualified
candidates without having to doall that work sifting through
tons of applications.
Speaker 1 (02:27):
So it's like having an extra HR person on your team.
Speaker 2 (02:30):
Yeah, but without the salary.
Speaker 1 (02:31):
Right Number six content summarization and note
taking.
Yeah, We've all been there, youknow.
Speaker 2 (02:37):
Oh yeah.
Speaker 1 (02:37):
Struggling to get through those lengthy reports or
meeting notes.
Speaker 2 (02:41):
The AI can take those long documents and condense
them into nice, concisesummaries.
Wow, it's like having a speedreading expert who can highlight
the key takeaways.
Speaker 1 (02:50):
Gotcha.
Speaker 2 (02:51):
So you can quickly grasp the important stuff.
Speaker 1 (02:53):
Yeah, that'd be awesome.
Number five automated emailresponses.
Speaker 2 (02:57):
Yeah, yes.
Speaker 1 (02:58):
For anyone who feels like they live in their inbox.
Speaker 2 (03:00):
It's like an assistant right.
Speaker 1 (03:01):
Yeah.
Speaker 2 (03:02):
But it drafts quick, personalized replies to common
queries, acknowledges receipt ofemails and can even schedule
follow-ups for you.
Wow, that's a lot.
Takes the pressure off andmakes sure your customers always
feel heard.
Speaker 1 (03:15):
Okay, we're halfway through our countdown.
Number four sales and leadscoring.
Speaker 2 (03:20):
Okay, so imagine this an AI analyzing your sales
calls, your customerinteractions, all the activity
on your website Right, and itidentifies your hottest leads,
the ones that are most likely tobuy.
Okay, it's like having you knowa sales guru whispering in your
ear.
Speaker 1 (03:36):
Gotcha.
Speaker 2 (03:37):
Telling you who to focus on to close more deals.
Speaker 1 (03:40):
I like it.
Number three automated socialmedia management.
Speaker 2 (03:44):
Ah social media.
Speaker 1 (03:46):
These days, a strong social media presence is
essential for any business.
Speaker 2 (03:50):
Absolutely.
Speaker 1 (03:51):
But it can be incredibly time consuming.
Speaker 2 (03:53):
Oh yeah, ai can handle all that for you Writing
engaging posts, optimizinghashtags, scheduling content,
responding to comments.
Speaker 1 (04:01):
So it's like having a dedicated social media manager.
Speaker 2 (04:03):
Right, but without the overhead.
Speaker 1 (04:04):
Right Number two personalized marketing content
creation.
So it's like having a dedicatedsocial media manager, right,
but without the overhead.
Right Number two personalizedmarketing content creation.
Speaker 2 (04:08):
Love it.
Speaker 1 (04:09):
We all know that generic marketing just doesn't
cut it anymore.
Speaker 2 (04:12):
Nope, you need content tailored to your
specific audience.
Speaker 1 (04:16):
That's right.
Ai can write personalized blogposts, social media captions,
email copy, even website content.
Speaker 2 (04:23):
Wow.
Speaker 1 (04:24):
That speaks directly to your audience's interests and
needs.
Speaker 2 (04:26):
Okay, so it's like having a team of expert
copywriters working 24-7 to keepyour content fresh and engaging
.
Speaker 1 (04:33):
Exactly.
Speaker 2 (04:34):
And now for the number one, Gen AI automation on
our list.
Speaker 1 (04:38):
Okay, here we go.
Speaker 2 (04:39):
Drum roll please.
Customer support chatbots.
Speaker 1 (04:43):
I love these.
Think about having a digitalconcierge available 24-7.
Speaker 2 (04:47):
Okay.
Speaker 1 (04:47):
Answering customer questions, troubleshooting
problems, even processing orders.
Speaker 2 (04:51):
So like a tireless customer support team.
Speaker 1 (04:54):
Yeah, one that never fleets.
Speaker 2 (04:55):
That never sleeps.
Ensuring your customers getinstant help no matter what time
of day or night.
Speaker 1 (04:59):
That's right.
Speaker 2 (05:00):
Wow, okay, so those are our top 10.
Speaker 1 (05:02):
Yeah.
Speaker 2 (05:02):
Pretty incredible what AI can do these days.
It is it is, but I'm curiousabout something.
Speaker 1 (05:07):
Yeah.
Speaker 2 (05:07):
You keep mentioning, these tasks are handled by you
know something called AI agents,Right?
What exactly are AI agents?
Okay, so think of of an AIagent like a specialized app
that you can plug into yourbusiness.
Ok, and these apps are poweredby something called you know
large language models or LLMs.
Speaker 1 (05:26):
OK.
Speaker 2 (05:26):
And those are like the brains of the operation.
Speaker 1 (05:28):
So these AI agents are like individual employees
with specific skills.
Speaker 2 (05:32):
Yeah.
Speaker 1 (05:33):
And the LLMs are like the brains behind their
abilities.
Speaker 2 (05:37):
Exactly, and you know what.
You don't need a computerscience degree to use these
things.
They're designed to be userfriendly.
Speaker 1 (05:43):
That's great.
So if I'm a business owner andI want to implement, you know,
these AI automations, where do Ieven begin?
Speaker 2 (05:50):
That's where companies like 686 come in.
They can help you identify theright AI solutions for your
specific needs.
Speaker 1 (05:57):
So they're like AI consultants.
Speaker 2 (05:58):
Yeah.
Speaker 1 (05:59):
That kind of guide you through the whole process.
Speaker 2 (06:00):
Precisely.
They take the guesswork out ofit and ensure you get the most
out of these incredible AI tools.
Speaker 1 (06:05):
That sounds great, but I do have one more question.
Speaker 2 (06:07):
Yeah.
Speaker 1 (06:08):
Are there any like potential downsides or
challenges that I should beaware?
Of oh yeah definitely whenimplementing these gene AI
automations.
Speaker 2 (06:21):
Sure, I mean, like any new technology, there are
things to consider.
Yeah, One of the big ones isdata privacy and security Right.
You want to make sure that anycustomer data that you're
handling is being processedsecurely and ethically.
Speaker 1 (06:29):
Right, so it's crucial to choose reputable AI
providers that have, you know,strong security measures in
place.
Speaker 2 (06:35):
Absolutely.
Another one is the need forongoing training and adaptation.
Speaker 1 (06:41):
Okay.
Speaker 2 (06:42):
As AI technology continues to evolve, your agents
might need to be updated orretrained to kind of keep up
with the latest advancements.
Speaker 1 (06:51):
So it's like anything else, continuous learning is
key to staying ahead of thecurve.
Speaker 2 (06:55):
A hundred percent, and that's another area where
companies like 686 can be superhelpful.
Speaker 1 (07:01):
Okay.
Speaker 2 (07:01):
They can provide that ongoing training and support to
make sure your AI agents arealways operating at their best.
Speaker 1 (07:07):
That makes a lot of sense.
So we've talked about the top10 gene AI automations, what AI
agents are and some of thepotential challenges.
Now let's dive a little deeperinto the different types of AI
agents and how they work.
You mentioned earlier theseagents are powered by cutting
edge language models likeChatGPT, claude and Gemini.
(07:28):
Can you tell me more about whatthose are and how they make all
this magic happen?
Speaker 2 (07:32):
Of course.
So those are examples of whatwe call large language models,
or LLMs.
They're the engines that aredriving these AI agents.
Imagine them as like incrediblyvast libraries of information
and language, constantlylearning and evolving.
Speaker 1 (07:49):
So they're like super powered brains that can like,
understand and generate humanlike language.
Speaker 2 (07:54):
Exactly.
They're trained on massiveamounts of text and code, wow,
allowing them to communicate, towrite, to understand
information, just like we do.
Speaker 1 (08:01):
That's incredible.
Speaker 2 (08:02):
It's amazing how far AI has come.
A few years ago, thistechnology seemed impossible.
Speaker 1 (08:07):
I know right.
Speaker 2 (08:08):
And we're only just beginning to explore the
possibilities of GenAI.
As these language modelscontinue to improve, we can
expect to see even moreinnovative and impactful
applications in the near future.
Speaker 1 (08:20):
It's an exciting time to be in business.
Speaker 2 (08:22):
It really is.
Speaker 1 (08:23):
So, for those who are ready to kind of jump into the
world of Gen AI, what's the bestway to get started?
Speaker 2 (08:29):
I would say the best thing to do is just start
exploring.
There are tons of resources,online articles, videos, even
free trials of different AItools.
Speaker 1 (08:39):
So it's about kind of embracing the learning process.
Speaker 2 (08:42):
Yeah.
Speaker 1 (08:42):
And finding the right tools and resources to guide
you along the way.
Speaker 2 (08:46):
Exactly, and remember you don't have to go it alone.
Speaker 1 (08:49):
Right.
Speaker 2 (08:49):
Companies like 686 are there to support you every
step of the way.
Speaker 1 (08:53):
Okay.
Speaker 2 (08:54):
They have the expertise, the experience to
help you implement these Gen AIautomations and transform your
business.
Speaker 1 (09:00):
Great advice.
So, to sum up, if you'refeeling a little overwhelmed by
the world of Gen AI, remember tostart small, focus on your most
pressing needs and don'thesitate to seek help from the
experts.
Speaker 2 (09:12):
Couldn't have said it better myself.
Speaker 1 (09:13):
Before we wrap up this part of our deep dive, I
want to talk about somethingcrucial the human element.
Speaker 2 (09:19):
Oh yeah.
Speaker 1 (09:20):
You know, while AI can automate a lot, we can't
forget about the importance ofhuman ingenuity and expertise.
Speaker 2 (09:26):
It's an essential point.
Gen AI is most effective whenit works alongside humans.
Speaker 1 (09:31):
Right.
Speaker 2 (09:31):
You know, enhancing our capability is not replacing
us altogether.
Speaker 1 (09:34):
Right, so it's about finding the right balance.
Speaker 2 (09:36):
Yeah.
Speaker 1 (09:37):
Between automation and human touch.
Speaker 2 (09:38):
Exactly.
The goal is to free up yourteam from those tedious tasks so
they can focus on things likestrategic thinking, creative
problem solving and buildingrelationships with customers.
Speaker 1 (09:49):
Right.
So it's about using AI toempower your team, not displace
them.
Speaker 2 (09:53):
Precisely that's where the real magic happens.
When you combine the power ofAI with human ingenuity, you
create something trulyremarkable.
Speaker 1 (10:01):
I love that.
Speaker 2 (10:02):
Yeah.
Speaker 1 (10:02):
And on that note we'll wrap up part one of our
deep dive into the top 10 Gen AIautomations.
We'll be back for part twoafter a short break.
Speaker 2 (10:11):
Sounds good.
Welcome back to our deep dive,you know, into the world of Gen
AI for business.
Speaker 1 (10:16):
Right, it's all about finding that perfect blend of
automation and and human touchright like it's.
It's not about replacing peopleall together.
Speaker 2 (10:25):
It's about having a powerful tool that helps them,
you know, do their best workexactly, yeah, like think of
it's like a partnership rightwhere the AI is handling all the
, all those repetitive tasks andfreeing up your team to do what
humans do best creativethinking, problem solving,
building relationships withcustomers.
I mean, take customer service,for example.
(10:47):
Ai chatbots can handle thosebasic questions like password
resets, order tracking, but forthose more complex issues, the
ones that need human touch, forthose more complex issues, the
ones that need human touchempathy, critical thinking.
You still need your human agentsfor that.
So AI can do the routine stuff,but it's your human team that
provides that personal touch.
Speaker 1 (11:08):
Okay, so it's about playing to the strengths of both
AI and humans, creating a moreefficient and customer-centric
workflow.
Speaker 2 (11:16):
Absolutely, and as AI gets better, I think we're
going to see even more examplesof this.
Think about healthcare, like AIis already helping doctors with
diagnosis you know, treatmentplanning.
Speaker 1 (11:27):
Right.
Speaker 2 (11:28):
So this means doctors can spend more time with their
patients.
Speaker 1 (11:31):
Yeah.
Speaker 2 (11:31):
We're moving toward a future where AI and human
expertise are really workingtogether.
Speaker 1 (11:36):
I mean it's pretty incredible to think about the
possibilities.
Speaker 2 (11:39):
It is.
Speaker 1 (11:40):
So for business owners like me, how can we
prepare our teams to reallythrive in this new AI-powered
world?
Speaker 2 (11:49):
I would say the key is fostering a culture of
learning.
Speaker 1 (11:52):
Okay.
Speaker 2 (11:52):
And an adaptation.
Encourage your team to see AIas a tool that can really make
their jobs better, not somethingthat's going to take their jobs
.
Yeah, exactly, it's a shiftlike a mindset shift from fear
to opportunity.
Speaker 1 (12:06):
It makes sense.
Instead of being afraid of AI,we need to learn how to use it
to our advantage.
Speaker 2 (12:11):
Absolutely.
Give your team some trainingopportunities.
Explore different AI toolstogether.
Encourage them to experiment.
The more comfortable they arewith AI, the better they're
going to be at using iteffectively.
Speaker 1 (12:23):
So it's about embracing the future, shaping it
to benefit our businesses.
Speaker 2 (12:27):
Absolutely.
The future of work is changingfast.
Ai is a big part of that.
By embracing these changes,encouraging this collaboration,
we can create a workplace that'smore efficient, productive and
more rewarding for everyone.
Speaker 1 (12:41):
This has been an incredible deep dive into the
world of Gen AI for business.
Speaker 2 (12:45):
It has.
Speaker 1 (12:46):
We covered the top 10 automations, explored what AI
agents are and how they work.
Speaker 2 (12:52):
Right.
Speaker 1 (12:52):
And even touched on the importance of that human
element.
Speaker 2 (12:56):
Yeah.
Speaker 1 (12:56):
I hope our listeners feel, you know, inspired,
empowered to see how AI canreally transform their
businesses.
Speaker 2 (13:03):
Me too.
Speaker 1 (13:04):
But before we wrap up , I want to leave our listeners
with one final thought.
Speaker 2 (13:08):
Okay.
Speaker 1 (13:09):
As you start your AI journey, remember to stay
curious, keep learning Right anddon't be afraid to try new
things.
Absolutely, ai is constantlychanging, so being flexible and
open to new possibilities is key.
Speaker 2 (13:21):
Couldn't agree more.
Excellent advice, and if you'refeeling lost, know.
If you're feeling lost or notsure where to begin you know,
there are experts out there thatcan help.
Speaker 1 (13:30):
Right and you know who I'm going to say.
I think I do Right Companieslike 686.
Speaker 2 (13:34):
A fantastic resource for any business that wants to,
you know, leverage the power ofGen AI.
Speaker 1 (13:41):
They can tell you more.
They can walk you through itstep by step or, if you want,
they can even do it for you.
Speaker 2 (13:46):
That's right.
They can guide you every stepof the way.
Speaker 1 (13:49):
Welcome back to our deep dive exploring the world of
Gen AI for business.
Before we left off, we weretalking about the importance of
that human element in thisincreasingly AI driven world.
Speaker 2 (14:03):
Yeah, it's about finding that sweet spot.
You know where AI enhancesthose human capabilities, not,
you know, eliminates them.
Think of it like a symphonyorchestra.
You've got all these differentinstruments right.
Each one has its own uniquesound role to play.
Ai is like adding this new,incredibly versatile instrument
(14:25):
to that orchestra and it cancreate some amazing sounds and
melodies on its own, but itreally shines when it's playing
in harmony with all the otherinstruments, enhancing the
overall performance.
Speaker 1 (14:37):
That's a great analogy.
It's not about AI versus humans.
It's about AI and humansworking together to create
something even better.
Speaker 2 (14:51):
Exactly and just like a conductor guides the
orchestra, we need to guide AI,making sure it's used ethically
and effectively to achieve ourgoals.
Let's go back to that customerservice example AI chatbots.
They can handle those quick,easy questions, but when a
customer has a complex issue orjust needs some extra empathy,
that's where your human agentsexcel.
Right you know they can providethat personal touch that AI, at
(15:12):
least for now, just can'treplicate.
Speaker 1 (15:14):
OK, so it's about understanding the strengths and
the limitations.
Speaker 2 (15:17):
Yeah.
Speaker 1 (15:18):
Of both AI and human intelligence, and then you know,
using them strategically.
Speaker 2 (15:22):
Exactly, and as AI gets better, I think we'll see
even more nuanced examples ofthis collaboration.
Okay, we're already seeing itin healthcare, like where ai
assists doctors with diagnosisand treatment planning right
which means doctors can focusmore on patient care right you
know, there's crucial humaninteractions right.
Speaker 1 (15:42):
Imagine a world where ai helps us unlock our full
potential.
Speaker 2 (15:46):
Yeah.
Speaker 1 (15:47):
You know, allowing us to be more creative, more
productive, more impactful.
Speaker 2 (15:50):
I love that vision.
Speaker 1 (15:51):
Yeah, but for business owners like me who are
listening, how can we startpreparing our teams for this new
reality of AI-poweredcollaboration?
Speaker 2 (16:01):
I would say the key is fostering that culture of
continuous learning andadaptation.
Encourage your team to embraceAI as a tool that can make their
work better, not something tobe afraid of.
Imagine you own a constructioncompany.
You wouldn't tell your workersto be scared of using a power
drill because it might replacetheir hammers, would you?
(16:22):
Ai is just another tool in thetoolbox.
Speaker 1 (16:26):
Okay, so it's about shifting that mindset from fear
to opportunity.
Speaker 2 (16:30):
Yeah.
Speaker 1 (16:30):
From seeing AI as a threat.
Speaker 2 (16:32):
Right.
Speaker 1 (16:33):
To seeing it as a partner in progress.
Speaker 2 (16:35):
Absolutely Provide training opportunities for your
team.
Speaker 1 (16:38):
Right.
Speaker 2 (16:38):
Explore AI tools together.
Encourage that experimentation.
Speaker 1 (16:42):
Okay.
Speaker 2 (16:43):
The more comfortable your team is with AI, the more
effectively they can use it.
Speaker 1 (16:47):
It's like anything else the more we learn and adapt
, the better equipped we'll beto navigate the future Exactly.
Speaker 2 (16:53):
The future of work is changing rapidly.
Yeah, AI is at the forefront ofthat, and by embracing these
advancements and fostering thiscollaboration, we can create a
more efficient productive andfulfilling work environment for
everyone.
Speaker 1 (17:07):
Well said, this has been an incredible journey, you
know, deep dive into the worldof Gen AI for business.
Speaker 2 (17:13):
I've enjoyed it, me too, yeah.
Speaker 1 (17:14):
We covered the top 10 automations, yeah.
The power of AI agents, theimportance of human ingenuity in
this new AI era, all importantstuff, yeah, hopefully you feel
inspired, empowered to explorehow AI can transform your
businesses.
Speaker 2 (17:29):
I hope so.
Speaker 1 (17:30):
Absolutely.
And before we wrap up, onefinal thought.
Speaker 2 (17:33):
Okay.
Speaker 1 (17:34):
As you embark on this AI journey.
Speaker 2 (17:36):
Stay curious, keep learning, don't be afraid to
experiment Absolutely.
Speaker 1 (17:41):
This world is constantly evolving, so
adaptability and a thirst forknowledge are essential.
Speaker 2 (17:47):
Couldn't agree more Excellent advice.
Speaker 1 (17:49):
And if you're feeling a little overwhelmed or unsure
of where to begin, rememberthere are experts who can help
guide you Absolutely.
Contact 686.
They can tell you more, walkyou through it step by step or,
if you want, they can even do itfor you.
Speaker 2 (18:03):
They can guide you every step of the way.
Speaker 1 (18:05):
That's it for our deep dive into the top 10 Gen AI
automations for your business.
We hope you found itinformative and inspiring.
Speaker 2 (18:12):
Me too.
Speaker 1 (18:12):
Until next time, stay curious and keep innovating.
Welcome to the deep dive.
This one, well, this one isreally for all you business
owners out there.
Speaker 2 (00:05):
Yeah.
Speaker 1 (00:05):
The ones who want to know, like, what AI can actually
do for your company.
Like right now, absolutely Notin the future, like today.
So we're going to dive into thetop 10 Gen AI automations.
Right, things that are, youknow, easy to set up and they
work really well.
Right, have a real impact onyour bottom line.
Speaker 2 (00:24):
You know it's like up and they work really well.
Have a real impact on yourbottom line.
Medium measurable.
Speaker 1 (00:28):
Yeah, measurable impact.
Impact Exactly ROI.
It's like we're giving you ateam of tireless digital
assistants to handle thoseboring, repetitive tasks.
Yeah, free you up to grow yourbusiness 100%.
Okay, let's just jump into ourcountdown.
Number 10, customer feedbackanalysis.
Speaker 2 (00:46):
Think of it this way You've got like a 247 focus
group that's analyzing all yourcustomer feedback, all of it,
like your surveys, your reviews,social media comments.
Speaker 1 (00:56):
Right.
Speaker 2 (00:57):
It just tells you you know straight up what they love
, what they don't.
It's like a direct line to yourcustomers' thoughts to help you
improve your products and yourservices in real time.
Speaker 1 (01:06):
Number nine real-time market research insights.
Speaker 2 (01:10):
So imagine you've got this AI analyst right and it's
constantly scanning the web foryou.
Speaker 1 (01:15):
Okay.
Speaker 2 (01:15):
It's looking at news articles, social media trends,
industry reports, and it's likedelivering you this customized
feed of like insights about yourmarket.
Wow, so this AI can tell youall about competitor moves, new
product launches, emergingtrends All the stuff you need to
know to stay ahead of everybodyelse.
Speaker 1 (01:35):
Gotcha Number eight automated document processing.
I bet a lot of business ownersare excited about this one.
Speaker 2 (01:41):
Or more paperwork.
Speaker 1 (01:42):
Yeah.
Speaker 2 (01:43):
Imagine you have an AI and it can take all those
invoices, all those contracts,those forms and it'll just like
automatically extract all therelevant information, file it
digitally and it can even flagany potential issues.
Speaker 1 (01:55):
So it's like having a super efficient digital
assistant.
Speaker 2 (01:57):
Yeah, that never makes a mistake.
Speaker 1 (01:58):
Right, that never makes a mistake.
Yeah, coming in at number sevenAI-powered hiring assistants.
Speaker 2 (02:04):
Oh, this is a game changer.
Speaker 1 (02:06):
Yeah, I think this could be a game changer for
businesses that are strugglingto find and hire the right
people.
Speaker 2 (02:11):
Imagine you got an AI screening resumes Huh,
evaluating candidate profiles,maybe even conducting those
initial screening interviews foryou.
Wow, so you end up with a shortlist of the most qualified
candidates without having to doall that work sifting through
tons of applications.
Speaker 1 (02:27):
So it's like having an extra HR person on your team.
Speaker 2 (02:30):
Yeah, but without the salary.
Speaker 1 (02:31):
Right Number six content summarization and note
taking.
Yeah, We've all been there, youknow.
Speaker 2 (02:37):
Oh yeah.
Speaker 1 (02:37):
Struggling to get through those lengthy reports or
meeting notes.
Speaker 2 (02:41):
The AI can take those long documents and condense
them into nice, concisesummaries.
Wow, it's like having a speedreading expert who can highlight
the key takeaways.
Speaker 1 (02:50):
Gotcha.
Speaker 2 (02:51):
So you can quickly grasp the important stuff.
Speaker 1 (02:53):
Yeah, that'd be awesome.
Number five automated emailresponses.
Speaker 2 (02:57):
Yeah, yes.
Speaker 1 (02:58):
For anyone who feels like they live in their inbox.
Speaker 2 (03:00):
It's like an assistant right.
Speaker 1 (03:01):
Yeah.
Speaker 2 (03:02):
But it drafts quick, personalized replies to common
queries, acknowledges receipt ofemails and can even schedule
follow-ups for you.
Wow, that's a lot.
Takes the pressure off andmakes sure your customers always
feel heard.
Speaker 1 (03:15):
Okay, we're halfway through our countdown.
Number four sales and leadscoring.
Speaker 2 (03:20):
Okay, so imagine this an AI analyzing your sales
calls, your customerinteractions, all the activity
on your website Right, and itidentifies your hottest leads,
the ones that are most likely tobuy.
Okay, it's like having you knowa sales guru whispering in your
ear.
Speaker 1 (03:36):
Gotcha.
Speaker 2 (03:37):
Telling you who to focus on to close more deals.
Speaker 1 (03:40):
I like it.
Number three automated socialmedia management.
Speaker 2 (03:44):
Ah social media.
Speaker 1 (03:46):
These days, a strong social media presence is
essential for any business.
Speaker 2 (03:50):
Absolutely.
Speaker 1 (03:51):
But it can be incredibly time consuming.
Speaker 2 (03:53):
Oh yeah, ai can handle all that for you Writing
engaging posts, optimizinghashtags, scheduling content,
responding to comments.
Speaker 1 (04:01):
So it's like having a dedicated social media manager.
Speaker 2 (04:03):
Right, but without the overhead.
Speaker 1 (04:04):
Right Number two personalized marketing content
creation.
So it's like having a dedicatedsocial media manager, right,
but without the overhead.
Right Number two personalizedmarketing content creation.
Speaker 2 (04:08):
Love it.
Speaker 1 (04:09):
We all know that generic marketing just doesn't
cut it anymore.
Speaker 2 (04:12):
Nope, you need content tailored to your
specific audience.
Speaker 1 (04:16):
That's right.
Ai can write personalized blogposts, social media captions,
email copy, even website content.
Speaker 2 (04:23):
Wow.
Speaker 1 (04:24):
That speaks directly to your audience's interests and
needs.
Speaker 2 (04:26):
Okay, so it's like having a team of expert
copywriters working 24-7 to keepyour content fresh and engaging
.
Speaker 1 (04:33):
Exactly.
Speaker 2 (04:34):
And now for the number one, Gen AI automation on
our list.
Speaker 1 (04:38):
Okay, here we go.
Speaker 2 (04:39):
Drum roll please.
Customer support chatbots.
Speaker 1 (04:43):
I love these.
Think about having a digitalconcierge available 24-7.
Speaker 2 (04:47):
Okay.
Speaker 1 (04:47):
Answering customer questions, troubleshooting
problems, even processing orders.
Speaker 2 (04:51):
So like a tireless customer support team.
Speaker 1 (04:54):
Yeah, one that never fleets.
Speaker 2 (04:55):
That never sleeps.
Ensuring your customers getinstant help no matter what time
of day or night.
Speaker 1 (04:59):
That's right.
Speaker 2 (05:00):
Wow, okay, so those are our top 10.
Speaker 1 (05:02):
Yeah.
Speaker 2 (05:02):
Pretty incredible what AI can do these days.
It is it is, but I'm curiousabout something.
Speaker 1 (05:07):
Yeah.
Speaker 2 (05:07):
You keep mentioning, these tasks are handled by you
know something called AI agents,Right?
What exactly are AI agents?
Okay, so think of of an AIagent like a specialized app
that you can plug into yourbusiness.
Ok, and these apps are poweredby something called you know
large language models or LLMs.
Speaker 1 (05:26):
OK.
Speaker 2 (05:26):
And those are like the brains of the operation.
Speaker 1 (05:28):
So these AI agents are like individual employees
with specific skills.
Speaker 2 (05:32):
Yeah.
Speaker 1 (05:33):
And the LLMs are like the brains behind their
abilities.
Speaker 2 (05:37):
Exactly, and you know what.
You don't need a computerscience degree to use these
things.
They're designed to be userfriendly.
Speaker 1 (05:43):
That's great.
So if I'm a business owner andI want to implement, you know,
these AI automations, where do Ieven begin?
Speaker 2 (05:50):
That's where companies like 686 come in.
They can help you identify theright AI solutions for your
specific needs.
Speaker 1 (05:57):
So they're like AI consultants.
Speaker 2 (05:58):
Yeah.
Speaker 1 (05:59):
That kind of guide you through the whole process.
Speaker 2 (06:00):
Precisely.
They take the guesswork out ofit and ensure you get the most
out of these incredible AI tools.
Speaker 1 (06:05):
That sounds great, but I do have one more question.
Speaker 2 (06:07):
Yeah.
Speaker 1 (06:08):
Are there any like potential downsides or
challenges that I should beaware?
Of oh yeah definitely whenimplementing these gene AI
automations.
Speaker 2 (06:21):
Sure, I mean, like any new technology, there are
things to consider.
Yeah, One of the big ones isdata privacy and security Right.
You want to make sure that anycustomer data that you're
handling is being processedsecurely and ethically.
Speaker 1 (06:29):
Right, so it's crucial to choose reputable AI
providers that have, you know,strong security measures in
place.
Speaker 2 (06:35):
Absolutely.
Another one is the need forongoing training and adaptation.
Speaker 1 (06:41):
Okay.
Speaker 2 (06:42):
As AI technology continues to evolve, your agents
might need to be updated orretrained to kind of keep up
with the latest advancements.
Speaker 1 (06:51):
So it's like anything else, continuous learning is
key to staying ahead of thecurve.
Speaker 2 (06:55):
A hundred percent, and that's another area where
companies like 686 can be superhelpful.
Speaker 1 (07:01):
Okay.
Speaker 2 (07:01):
They can provide that ongoing training and support to
make sure your AI agents arealways operating at their best.
Speaker 1 (07:07):
That makes a lot of sense.
So we've talked about the top10 gene AI automations, what AI
agents are and some of thepotential challenges.
Now let's dive a little deeperinto the different types of AI
agents and how they work.
You mentioned earlier theseagents are powered by cutting
edge language models likeChatGPT, claude and Gemini.
(07:28):
Can you tell me more about whatthose are and how they make all
this magic happen?
Speaker 2 (07:32):
Of course.
So those are examples of whatwe call large language models,
or LLMs.
They're the engines that aredriving these AI agents.
Imagine them as like incrediblyvast libraries of information
and language, constantlylearning and evolving.
Speaker 1 (07:49):
So they're like super powered brains that can like,
understand and generate humanlike language.
Speaker 2 (07:54):
Exactly.
They're trained on massiveamounts of text and code, wow,
allowing them to communicate, towrite, to understand
information, just like we do.
Speaker 1 (08:01):
That's incredible.
Speaker 2 (08:02):
It's amazing how far AI has come.
A few years ago, thistechnology seemed impossible.
Speaker 1 (08:07):
I know right.
Speaker 2 (08:08):
And we're only just beginning to explore the
possibilities of GenAI.
As these language modelscontinue to improve, we can
expect to see even moreinnovative and impactful
applications in the near future.
Speaker 1 (08:20):
It's an exciting time to be in business.
Speaker 2 (08:22):
It really is.
Speaker 1 (08:23):
So, for those who are ready to kind of jump into the
world of Gen AI, what's the bestway to get started?
Speaker 2 (08:29):
I would say the best thing to do is just start
exploring.
There are tons of resources,online articles, videos, even
free trials of different AItools.
Speaker 1 (08:39):
So it's about kind of embracing the learning process.
Speaker 2 (08:42):
Yeah.
Speaker 1 (08:42):
And finding the right tools and resources to guide
you along the way.
Speaker 2 (08:46):
Exactly, and remember you don't have to go it alone.
Speaker 1 (08:49):
Right.
Speaker 2 (08:49):
Companies like 686 are there to support you every
step of the way.
Speaker 1 (08:53):
Okay.
Speaker 2 (08:54):
They have the expertise, the experience to
help you implement these Gen AIautomations and transform your
business.
Speaker 1 (09:00):
Great advice.
So, to sum up, if you'refeeling a little overwhelmed by
the world of Gen AI, remember tostart small, focus on your most
pressing needs and don'thesitate to seek help from the
experts.
Speaker 2 (09:12):
Couldn't have said it better myself.
Speaker 1 (09:13):
Before we wrap up this part of our deep dive, I
want to talk about somethingcrucial the human element.
Speaker 2 (09:19):
Oh yeah.
Speaker 1 (09:20):
You know, while AI can automate a lot, we can't
forget about the importance ofhuman ingenuity and expertise.
Speaker 2 (09:26):
It's an essential point.
Gen AI is most effective whenit works alongside humans.
Speaker 1 (09:31):
Right.
Speaker 2 (09:31):
You know, enhancing our capability is not replacing
us altogether.
Speaker 1 (09:34):
Right, so it's about finding the right balance.
Speaker 2 (09:36):
Yeah.
Speaker 1 (09:37):
Between automation and human touch.
Speaker 2 (09:38):
Exactly.
The goal is to free up yourteam from those tedious tasks so
they can focus on things likestrategic thinking, creative
problem solving and buildingrelationships with customers.
Speaker 1 (09:49):
Right.
So it's about using AI toempower your team, not displace
them.
Speaker 2 (09:53):
Precisely that's where the real magic happens.
When you combine the power ofAI with human ingenuity, you
create something trulyremarkable.
Speaker 1 (10:01):
I love that.
Speaker 2 (10:02):
Yeah.
Speaker 1 (10:02):
And on that note we'll wrap up part one of our
deep dive into the top 10 Gen AIautomations.
We'll be back for part twoafter a short break.
Speaker 2 (10:11):
Sounds good.
Welcome back to our deep dive,you know, into the world of Gen
AI for business.
Speaker 1 (10:16):
Right, it's all about finding that perfect blend of
automation and and human touchright like it's.
It's not about replacing peopleall together.
Speaker 2 (10:25):
It's about having a powerful tool that helps them,
you know, do their best workexactly, yeah, like think of
it's like a partnership rightwhere the AI is handling all the
, all those repetitive tasks andfreeing up your team to do what
humans do best creativethinking, problem solving,
building relationships withcustomers.
I mean, take customer service,for example.
(10:47):
Ai chatbots can handle thosebasic questions like password
resets, order tracking, but forthose more complex issues, the
ones that need human touch, forthose more complex issues, the
ones that need human touchempathy, critical thinking.
You still need your human agentsfor that.
So AI can do the routine stuff,but it's your human team that
provides that personal touch.
Speaker 1 (11:08):
Okay, so it's about playing to the strengths of both
AI and humans, creating a moreefficient and customer-centric
workflow.
Speaker 2 (11:16):
Absolutely, and as AI gets better, I think we're
going to see even more examplesof this.
Think about healthcare, like AIis already helping doctors with
diagnosis you know, treatmentplanning.
Speaker 1 (11:27):
Right.
Speaker 2 (11:28):
So this means doctors can spend more time with their
patients.
Speaker 1 (11:31):
Yeah.
Speaker 2 (11:31):
We're moving toward a future where AI and human
expertise are really workingtogether.
Speaker 1 (11:36):
I mean it's pretty incredible to think about the
possibilities.
Speaker 2 (11:39):
It is.
Speaker 1 (11:40):
So for business owners like me, how can we
prepare our teams to reallythrive in this new AI-powered
world?
Speaker 2 (11:49):
I would say the key is fostering a culture of
learning.
Speaker 1 (11:52):
Okay.
Speaker 2 (11:52):
And an adaptation.
Encourage your team to see AIas a tool that can really make
their jobs better, not somethingthat's going to take their jobs
.
Yeah, exactly, it's a shiftlike a mindset shift from fear
to opportunity.
Speaker 1 (12:06):
It makes sense.
Instead of being afraid of AI,we need to learn how to use it
to our advantage.
Speaker 2 (12:11):
Absolutely.
Give your team some trainingopportunities.
Explore different AI toolstogether.
Encourage them to experiment.
The more comfortable they arewith AI, the better they're
going to be at using iteffectively.
Speaker 1 (12:23):
So it's about embracing the future, shaping it
to benefit our businesses.
Speaker 2 (12:27):
Absolutely.
The future of work is changingfast.
Ai is a big part of that.
By embracing these changes,encouraging this collaboration,
we can create a workplace that'smore efficient, productive and
more rewarding for everyone.
Speaker 1 (12:41):
This has been an incredible deep dive into the
world of Gen AI for business.
Speaker 2 (12:45):
It has.
Speaker 1 (12:46):
We covered the top 10 automations, explored what AI
agents are and how they work.
Speaker 2 (12:52):
Right.
Speaker 1 (12:52):
And even touched on the importance of that human
element.
Speaker 2 (12:56):
Yeah.
Speaker 1 (12:56):
I hope our listeners feel, you know, inspired,
empowered to see how AI canreally transform their
businesses.
Speaker 2 (13:03):
Me too.
Speaker 1 (13:04):
But before we wrap up , I want to leave our listeners
with one final thought.
Speaker 2 (13:08):
Okay.
Speaker 1 (13:09):
As you start your AI journey, remember to stay
curious, keep learning Right anddon't be afraid to try new
things.
Absolutely, ai is constantlychanging, so being flexible and
open to new possibilities is key.
Speaker 2 (13:21):
Couldn't agree more.
Excellent advice, and if you'refeeling lost, know.
If you're feeling lost or notsure where to begin you know,
there are experts out there thatcan help.
Speaker 1 (13:30):
Right and you know who I'm going to say.
I think I do Right Companieslike 686.
Speaker 2 (13:34):
A fantastic resource for any business that wants to,
you know, leverage the power ofGen AI.
Speaker 1 (13:41):
They can tell you more.
They can walk you through itstep by step or, if you want,
they can even do it for you.
Speaker 2 (13:46):
That's right.
They can guide you every stepof the way.
Speaker 1 (13:49):
Welcome back to our deep dive exploring the world of
Gen AI for business.
Before we left off, we weretalking about the importance of
that human element in thisincreasingly AI driven world.
Speaker 2 (14:03):
Yeah, it's about finding that sweet spot.
You know where AI enhancesthose human capabilities, not,
you know, eliminates them.
Think of it like a symphonyorchestra.
You've got all these differentinstruments right.
Each one has its own uniquesound role to play.
Ai is like adding this new,incredibly versatile instrument
(14:25):
to that orchestra and it cancreate some amazing sounds and
melodies on its own, but itreally shines when it's playing
in harmony with all the otherinstruments, enhancing the
overall performance.
Speaker 1 (14:37):
That's a great analogy.
It's not about AI versus humans.
It's about AI and humansworking together to create
something even better.
Speaker 2 (14:51):
Exactly and just like a conductor guides the
orchestra, we need to guide AI,making sure it's used ethically
and effectively to achieve ourgoals.
Let's go back to that customerservice example AI chatbots.
They can handle those quick,easy questions, but when a
customer has a complex issue orjust needs some extra empathy,
that's where your human agentsexcel.
Right you know they can providethat personal touch that AI, at
(15:12):
least for now, just can'treplicate.
Speaker 1 (15:14):
OK, so it's about understanding the strengths and
the limitations.
Speaker 2 (15:17):
Yeah.
Speaker 1 (15:18):
Of both AI and human intelligence, and then you know,
using them strategically.
Speaker 2 (15:22):
Exactly, and as AI gets better, I think we'll see
even more nuanced examples ofthis collaboration.
Okay, we're already seeing itin healthcare, like where ai
assists doctors with diagnosisand treatment planning right
which means doctors can focusmore on patient care right you
know, there's crucial humaninteractions right.
Speaker 1 (15:42):
Imagine a world where ai helps us unlock our full
potential.
Speaker 2 (15:46):
Yeah.
Speaker 1 (15:47):
You know, allowing us to be more creative, more
productive, more impactful.
Speaker 2 (15:50):
I love that vision.
Speaker 1 (15:51):
Yeah, but for business owners like me who are
listening, how can we startpreparing our teams for this new
reality of AI-poweredcollaboration?
Speaker 2 (16:01):
I would say the key is fostering that culture of
continuous learning andadaptation.
Encourage your team to embraceAI as a tool that can make their
work better, not something tobe afraid of.
Imagine you own a constructioncompany.
You wouldn't tell your workersto be scared of using a power
drill because it might replacetheir hammers, would you?
(16:22):
Ai is just another tool in thetoolbox.
Speaker 1 (16:26):
Okay, so it's about shifting that mindset from fear
to opportunity.
Speaker 2 (16:30):
Yeah.
Speaker 1 (16:30):
From seeing AI as a threat.
Speaker 2 (16:32):
Right.
Speaker 1 (16:33):
To seeing it as a partner in progress.
Speaker 2 (16:35):
Absolutely Provide training opportunities for your
team.
Speaker 1 (16:38):
Right.
Speaker 2 (16:38):
Explore AI tools together.
Encourage that experimentation.
Speaker 1 (16:42):
Okay.
Speaker 2 (16:43):
The more comfortable your team is with AI, the more
effectively they can use it.
Speaker 1 (16:47):
It's like anything else the more we learn and adapt
, the better equipped we'll beto navigate the future Exactly.
Speaker 2 (16:53):
The future of work is changing rapidly.
Yeah, AI is at the forefront ofthat, and by embracing these
advancements and fostering thiscollaboration, we can create a
more efficient productive andfulfilling work environment for
everyone.
Speaker 1 (17:07):
Well said, this has been an incredible journey, you
know, deep dive into the worldof Gen AI for business.
Speaker 2 (17:13):
I've enjoyed it, me too, yeah.
Speaker 1 (17:14):
We covered the top 10 automations, yeah.
The power of AI agents, theimportance of human ingenuity in
this new AI era, all importantstuff, yeah, hopefully you feel
inspired, empowered to explorehow AI can transform your
businesses.
Speaker 2 (17:29):
I hope so.
Speaker 1 (17:30):
Absolutely.
And before we wrap up, onefinal thought.
Speaker 2 (17:33):
Okay.
Speaker 1 (17:34):
As you embark on this AI journey.
Speaker 2 (17:36):
Stay curious, keep learning, don't be afraid to
experiment Absolutely.
Speaker 1 (17:41):
This world is constantly evolving, so
adaptability and a thirst forknowledge are essential.
Speaker 2 (17:47):
Couldn't agree more Excellent advice.
Speaker 1 (17:49):
And if you're feeling a little overwhelmed or unsure
of where to begin, rememberthere are experts who can help
guide you Absolutely.
Contact 686.
They can tell you more, walkyou through it step by step or,
if you want, they can even do itfor you.
Speaker 2 (18:03):
They can guide you every step of the way.
Speaker 1 (18:05):
That's it for our deep dive into the top 10 Gen AI
automations for your business.
We hope you found itinformative and inspiring.
Speaker 2 (18:12):
Me too.
Speaker 1 (18:12):
Until next time, stay curious and keep innovating.
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