Sweets of CX

Braeden Daly from CloudCherry and a recent CCXP certified talks about his journey in the CX space how the CCXP has helped him leverage his core skill sets.

Finally, Braeden ends...

Mike Miller talks about challenges that are top of mind to CX professionals. He talks through the day-to-day with direct communication with customers.

Jeanne Bliss gives real instances of businesses that run into org alignment as a gap. She talks through a framework to address it, how to approach it and why if your org is not ready, then it's not ready. She finishes by telling us experience with Virgin Hotels and her amazing experience with them

Jenny talks us through how to create an employee-first culture.

Jenny then tells us about an experience she had at a local Costco with a small brand distributing some yummy goods.

CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see u...

Nate gives us candid reality checks with implementing CX software and that patience is not needed but required. He talks about the importance of getting alignment within an organization and empowering people to make decisions.

Nate ...

Kaye Chapman from Comm100 gives us an overview of utilizing chat. We see first hand how chat can make a huge impact to businesses. We finally hear Kaye tell us a great experience with a Comm100 customer through chat.

Lynn Hunsaker from clear action exchange brings a unique perspective on how to do things differently in CX to move the needle. She talks about her experience with Ritz Carlton and them providing a limo when she needed a lift.

James Dodkins gives his candid take on how we can often relate the storytelling of CX and relate it to terms and things people can understand. We cover his "Sweets" story with Amazon.

James r...

Becky talks about the importance of aligning marketing and the contact center to work together. She compares the customer experience to her analogy of the spider web and interlocking initiatives that take place. She finishes the episode by telling us about a unique experience with American Express and some fraudulent charges.

Jeannie gives us great use cases on why focusing on retention should matter, why brands should focus on creating fans that turn into revenue streams. We talk about journeys and giving value to get value. She finishes the episode by talking about a company that specializes in sports apparel and how they create fans of their customers.

Annette talks through employee experience and how it has a direct tie-in to customer experience

She then tells us about her great experience with Amazon and the convenience ...

Jeff gives us not only his framework to building a good CX vision but he tells us where to find a real template. Jeff gives us the challenges people face when doing this type of initiative. He finishes by telling us about why he is a fan of REI

Eric Ullman from CX Alchemy gives a unique take on who owns the brand voice and how the CX team at an organization often has to fulfill that brand. Eric also gives a fantastic experience he had with Porsche.

CloudCherry is a Customer E...

Matt Dixon from Tethr joins us to talk about how technology has helped create customer experience at different levels, how its changing our world and interactions.

Matt finishes by telling us the story of Verizon Wireless helping him sol...

Stacy Sherman talks about the importance of the onboarding experience 

Stacy then finishes off by tellings us about her experiences with Apple and Trader Joes...

Sarah Meyerdirk from Promomash gives us a first-hand look at accountability within an organization to create great experiences. She brings to light the everyday mentality of customers first.

Shep talks about his book the convenience revolution and the amazing brands out there that are doing it right. We talk about Org alignment, deeper Journey Mapping, and brands that get it right. Brands such as Uber, Amazon, Grocery Stores, and more. He tells his amazing story of a cab driver that turned CX into a revenue generator with a simple gesture.

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