Accelerate Your Performance

Accelerate Your Performance

Accelerate Your Performance is a weekly show focused on tactical actions to improve workplace culture from the Nine Principles for Organizational Excellence. On Monday mornings, in 20 minutes or less, the show's host, Dr. Janet Pilcher will provide real-life scenarios relevant to working professionals across a wide range of industries.Each episode will leave you with actions you can implement in your organization to drive performance, motivate and engage employees, and navigate common workplace issues. Dr. Pilcher answers questions like, “What do can you do if your boss is the problem?”, “How can I retain my best employees?” and, “How can I make a difference at work?” with best practices and real-life scenarios you can apply to your professional life. ... Show More

Episodes

As a leader do you tell your teams, “Don’t bring me problems, bring me solutions.”? Or maybe as an employee you’ve worked for a leader who believes in this philosophy. While presenting solutions to problems is ideal, it’s not always possible. So, what can leaders do to create safe environments for teams to bring problems forward, while avoiding being bombarded by complaints? In this episode, Dr. Pilcher encourages team ... Read more

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October 6, 2019 15 min

Changes in an organization can occur that team leaders may have little control over. What we can control is how we adapt and react to the change in our daily business. When we utilize team meetings with structured, thoughtful discussions, and analysis, someone will propose a winning solution or solutions for the team to agree on. Using a problem-solving agenda, conversations stay focused and teams can avoid falling into a pit of... Read more

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September 29, 2019 20 min

For the first time in history we are operating with five generations co-existing in the workforce, and there are more young professionals joining every day. Dr. Pilcher talks with Ruthie Speight, the Executive Director of Pensacola Young Professionals (PYP) about their mission and impact in our community. PYP provides young professionals with a community where they can make a difference, connect with like-minded individuals, and... Read more

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September 22, 2019 18 min

Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room. 

This episode addresses questions, s... Read more

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September 15, 2019 13 min

Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns this week to discuss why prioritizing service excellence is necessary for success and what core drivers keep her focused on service excellence. 

This episode addresses questions, such as:

  • Why is it important to focus on servi... Read more

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  • September 8, 2019 13 min

    Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in minor league baseball. Donna and her team at the Blue Wahoo’s stadium are sought after as an example for creating the ultimate fan experience. 

    This episode addresses questions, such as:

  • What is the passion behind Donna Kir... Read more

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  • September 1, 2019 14 min

    Many successful, hardworking Americans experience burnout more than once during their careers, even people who are passionate about what they do. High performers can be obsessed with achieving excellence and exceeding results to the point of exhaustion. And when the candles are burning at both ends for too long, we do ourselves, our clients, and our team a disservice. Begin reducing stress by taking small steps to prevent overlo... Read more

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    August 25, 2019 14 min

    The way we provide feedback makes a difference in how people receive and act on the feedback. If our goal is to provide feedback to change behavior for the right reasons, we need to message our feedback in the right way. Dr. Pilcher dissects real-life situations where feedback was given that wasn’t asked for, or that hurts the receiver, and offers solutions and tips to improve the interaction. 

    This episode addresses quest... Read more

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    August 18, 2019 17 min

    There’s a fine line between giving feedback for improvements and leaving an employee feeling criticized and deflated. Few of us respond well to someone telling us what to do or how to fix ourselves. Yet when feedback is provided in the right way, individuals are motivated to learn and improve. To create excellent organizations providing others with feedback is necessary. Reshape your feedback conversations to focus on achieving ... Read more

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    Making intentional connections with employees is especially important when the employee is within the first 30 and 90 days. Research shows that up to 22% of turnover takes place within an employee’s first 45 days of employment. 30-day conversations reinforce that leaders are committed to retaining the new employee and ... Read more

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    August 4, 2019 14 min

    Why is a commitment to excellence important as a leader and as an organization? Dr. Janet Pilcher interviews Harry S. Hertz Leadership Award recipient, Dr. JoAnn Sternke, to get her perspective on what it takes to pursue performance excellence. As a superintendent of Pew... Read more

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    July 28, 2019 15 min

    It’s difficult to become a great organization, and even more difficult to sustain that success. This week, Dr. Pilcher explores the 5 stages of defeat as identified in Jim Collin’s book ‘How the Mighty Fall’ and what you can do as a leader to get up before you fall too far. 

    This episode addresses questions, such as:

  • Why do successful organizations fall?
  • How can you get up before we fall too far?
  • How... Read more

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  • July 21, 2019 10 min

    How can organizations set themselves apart and provide their stakeholders with unmistakable value? It all starts with effective leadership and a culture focused on purpose. Dr. KK Owen joins Dr. Janet Pilcher to discuss how she helps organizations mold a culture around unmistakable value in real life. 

    This episode addresses questions, such as:

  • What is ‘unmistakable value’?
  • How do organization’s mold a cultu... Read more

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  • July 14, 2019 14 min

    Are you really listening to your employees? Many employees don’t think so, in fact, more than half of employees say their company fails to act on good ideas, and a third of employees feel their ideas are ignored. Why? Because leaders demand action without input, receive feedback and avoid making changes, and lack a clear pro... Read more

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    One of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally, make them feel comfortable, and help remove barriers in the workplace. When we connect with employees in ways that are meaningful to them, they become more engaged, productivity and profits increase, meanwhile, turnover, absenteeism, and sh... Read more

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    June 30, 2019 14 min

    Thriving workplaces depend on trust to continue to grow and excel. However, most of us can recognize; trust isn’t given, its earned. Building positive relationships in the workplace lays the groundwork for trusting teams that can perform and adapt at high levels. When leaders start prioritizing trust in the workplace, their teams will follow. 

    This episode addresses questions, such as:

  • How do you create a trusting w... Read more

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  • June 23, 2019 16 min

    Receiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, even to the point of denying the data is accurate. Feedback is also a powerful gift, it helps organizations understand what they are doing well, and areas in which they’re falling short. In this episode, Dr. Pilcher coaches us to work thr... Read more

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    June 16, 2019 18 min

    Organizations perform at different levels, some are poor, others good, and very few are excellent. What makes an organization excellent? It’s their relentless commitment to continuous improvement. Great organizations are willing to get their hands dirty and face the brutal facts to improve, even when things are going well. 

    This episode addresses questions, such as:

  • What is an improvement mindset, and how can I adop... Read more

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  • June 9, 2019 17 min

    Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. 


    This episode addresses questions, such as:

  • What is the difference be... Read more

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  • Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. 

    This episode addresses questio... Read more

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