Bias Barriers and Communication Challenges with Lorne Epstein of Electric Cow

On this SHRM Accurate: Intersection episode, William Tincup interviews Lorne Epstein, who has a background in talent acquisition and adult experiential education. Epstein shares his journey of developing a workshop on mitigating unconscious bias, which eventually became his profession. He discusses his recent studies on the impact of bias in the workplace and highlights the findings of the 2023 Bias Impact Study, which focused on psychological safety and communication.

The study revealed that bias significantly affects communication in the workplace, with executives having the least impact and employees facing the most challenges in talking to remote teams. Epstein also emphasizes the importance of addressing bias throughout the entire organization and shares his plans to create change management cases as a resource for organizations seeking solutions.