Inside Atlas Van Lines Operations: Ben Johnson on Claims Prevention, Containerization, and Future Trends
In this episode of ACE Relocation Nation, Dan Lammers welcomes Ben Johnson, Senior Director of Operations at Atlas Van Lines, for a deep dive into the future of the moving and relocation industry. Ben shares actionable insights on claims prevention, the growing role of containerization, and how data-driven decision-making is transforming the way moves are planned and executed.
Key topics include:
- How Atlas is using data to optimize logistics and customer service
- Claims prevention strategies and the most common claim items (hint: mattresses and electronics!)
- How containerization is changing the future of moving operations
- Why fast delivery and real-time communication are critical in today’s "Amazon Effect" world
- The leadership evolution inside Atlas Van Lines and what’s next for the industry
Whether you're a relocation professional, a van operator, or a moving industry leader, this episode offers a real-world, forward-looking perspective on staying competitive in 2025 and beyond.
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moving industry trends, relocation services, Atlas Van Lines insights, household goods moving, relocation solutions, corporate relocation strategies, logistics management, moving company operations, data-driven decisions, moving trends 2025, containerization in logistics, logistics trends, supply chain management, peak moving season, Amazon effect on logistics, digital transformation in moving, claims prevention tips, customer experience improvements, operations management in relocation, smart move planning, smart logistics, efficient moving practices, moving claims management, moving podcast content, relocation podcast series, ACE Relocation Nation, Ben Johnson from Atlas, podcast episode 82
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