In this must-listen episode of ACE Relocation Nation, host Dan Lammers sits down with Ben Johnson, Senior Director of Operations at Atlas Van Lines, for an inside look at the trends, technologies, and strategic shifts reshaping the future of relocation.
Together, they explore how Atlas is modernizing operations, improving agent collaboration, and leveraging data to stay ahead in a competitive and rapidly evolving industry. Ben shares his perspective on shipment size trends, driver retention, containerization, and the growing importance of technology adoption—including Atlas' push for tools like CrewPro and more streamlined operational rules.
You’ll also hear insights on:
- 📦 Changing customer behavior and the impact of the Amazon effect
- 🚛 Challenges in van operator recruitment and retention
- 🧠 Why building relationships across the agent network is more critical than ever
- 📊 How data-driven decisions are improving service delivery and resource planning
- 🏙️ The rebound of metro markets like San Francisco and New York post-COVID
- 🎉 Upcoming events: the Atlas Truck Show and the Network Operations Conference
Whether you're a moving industry professional, a logistics leader, or just relocation-curious, this episode offers a front-row seat to how Atlas Van Lines is preparing for a smarter, faster, more customer-focused future
00:00 🎙️ Intro & Guest Welcome
01:08 🎉 Birthdays, Tacos & Cubs Talk
04:00 ⚾ World Series & DIY Moves
06:00 🏡 Family Life & Hiring Movers
09:10 📦 Shipment & Weight Trends
10:50 🗺️ Bay Area & NYC Migration Shift
13:20 🔄 Updating Ops Rules & Strategy
15:00 🤝 Agent Collaboration at Atlas
17:00 🚛 Faster Moves with Containers
19:00 👷 Van Operator Shortage & Tech
21:00 📱 CrewPro & Driver Support
24:00 ⚡ Customer Expectations Rising
25:45 👨👩👧👦 Tech & Traveling with Kids
28:00 🤳 Social Media for Communication
30:00 🧭 Preview: 2026 Ops Conference
33:45 🛻 Atlas Truck Show Details
38:00 🔮 Market Outlook for 2026
40:00 🎉 Bravo Week & Best Practices
41:30 🙌 Closing Thoughts
42:45 🎬 Outro & Credits
Atlas Van Lines, relocation industry trends, moving industry insights, logistics leadership, professional van operators, household goods moving, emerging relocation trends, moving company culture, data-driven operations, transportation technology, CrewPro logistics tools, containerized shipping solutions, customer experience in moving, Amazon effect on logistics, moving with technology, fleet management strategies, supply chain innovation, driver retention tactics, logistics trends and updates, mobility solutions for relocation, corporate relocation services, moving solutions for families, network operations management, 2025 truck show, Atlas Van Lines events
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