ADJUSTED

What makes workers' compensation work better? Our Season 9 wrap-up brings together key voices from across the industry to reflect on the episodes that shaped our understanding of what truly matters in claims management.

The conversation takes a fascinating turn when Matt Yehling shares how going beyond minimum requirements created life-changing results for an injured worker needing a prosthetic limb. Rather than settling for lo...

The digital revolution has transformed insurance fraud investigation from cassette tapes to AI algorithms, yet the foundational skills remain surprisingly human. Larry Henning, Senior Vice President of Anti-Fraud and Special Investigations at Allied Universal Services, brings 47 years of investigative expertise to this eye-opening conversation about the evolving landscape of insurance fraud detection.

"God gave you on...

What happens in your brain after a workplace injury? When physical pain meets anxiety, sleep disruption, and the stress of uncertain recovery, it can trigger a neurological downward spiral that feels impossible to escape. But neuroscience offers powerful insights into breaking this cycle.

In this fascinating conversation with Dr. Alex Korb, neuroscientist, anxiety coach at UCLA, and author of "The Upward Spiral,"...

In this special edition of Adjusted, the podcast joins the conversation of a recent Webinar that Berkley Industrial Comp shared with their insureds and agents-Beyond Coverage: How Berkley Industrial Comp Delivers More For Our Insureds. 

When workplace accidents happen in high-hazard industries, having the right workers' compensation partner can make all the difference. Berkeley Industrial Comp stands apart through the...

In this episode of Adjusted, Stephanie Behnke from Hi Marley reveals how text messaging is revolutionizing communication in workers’ compensation. With injured workers responding to texts in just 2–3 minutes, adjusters are resolving claims faster and building deeper trust—without the delays of phone tag.

But it’s not just about speed. Stephanie shares how texting allows adjusters to show empathy, detect frustration through AI-powere...

The art of listening might be the most undervalued skill in our professional toolkit. In this enlightening conversation with executive coach Tim Hast, author of "Powerful Listening, Powerful Influence," we explore why truly hearing others is so challenging yet so essential.

Tim shares his journey from trauma counselor to executive coach, discovering that regardless of industry or position, many leaders receive fe...

Late-reported workers' compensation claims cost 45% more than those reported promptly – a startling statistic that reveals how critical timing can be when managing your company's experience modification factor. This hidden multiplier determines whether your business pays more or less for workers' comp insurance and, for contractors especially, can determine whether you qualify for jobs at all.

Jeremy Morriso...

Digital transformation starts with people, not technology. Emma Roloff, Director of North American Property and Casualty Sales, shares her journey from aspiring teacher to insurance technology leader. She emphasizes a people-first approach to digital transformation, advocating for technology to enable process improvements rather than dictate them.

Emma discusses the challenges carriers face, such as balancing backend system improvem...

"We're creating that room for people to be in the right place, to meet the right people, to grow their career."

From accidental beginnings to intentional leadership – that's the journey so many of us take in the insurance industry. This fascinating conversation with Amy Cooper, founder of RISE and VP of Carrier Practices at Gallagher Bassett, reveals how one organization is transforming the future of in...

In this heartfelt episode of "Adjusted," we explore life after catastrophic injury with Julie Greer, Senior Catastrophic Claims Specialist at Berkley Industrial Comp, and Steve Ehretsman, the late founder of Shamrock Prosthetics. When Steve lost his leg following a workplace accident, he identified a critical gap in the recovery process: the lack of coaching for the mental and physical challenges of adapting to life as an...

Technology in workers' compensation claims isn't about replacing humans but augmenting them to work more effectively. Sam Neer from Berkeley Alternative Markets Technology shares how technology is transforming claims handling while keeping adjusters at the center of the process.

• Machine learning identifies potentially serious claims early by analyzing first reports of injury
• Technology excels at identifyi...

What happens in those crucial moments when customers reach out for help? The difference between frustration and relief often comes down to one simple factor: responsiveness.

Responsiveness in customer service is vital, especially when addressing time-sensitive needs in the insurance sector where a quick, accurate answer can make all the difference. Our Business Engagement Unit was created specifically to redefine tradition...

In this rebroadcasted episode of ADJUSTED, we explore the transformative power of internships in the workers' compensation insurance industry through conversations with current and former interns and their manager. The episode reveals how internship programs address the industry's talent crisis while providing students with valuable career exploration opportunities and pathways to full-time employment.

Season 9 is proudly ...

Discover the art and science of mediation in our latest episode of ADJUSTED as we welcome Alan Jordan, a seasoned mediator and founder of Prism Group. Alan offers rich insights into the transformative power of mediation in resolving disputes, particularly in the complex realm of workers' compensation. He reflects on his journey from traditional legal practice to becoming a mediation expert in Louisiana, highlighting the legisl...

In this rebroadcasted episode of ADJUSTED, we welcome Bob Wilson, President & CEO of WorkCompCollege.com. Bob shares his expert insights on the evolving landscape of the workers' compensation industry.

Season 9 is proudly sponsored by Berkley Industrial Comp. Join hosts Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President of Sales & Distribution at Key Risk, for this enlightening discussion.

For more insight...

In this rebroadcast episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. In this episode, Karyl delves into the art of conducting a successful investigation of a workers' comp claim. She highlights the importance of balancing technical knowledge with empathy to navigate the complexities of claims investigations effectively.

Join us as we explore:

• Understanding Co...

On this episode of ADJUSTED, Hope Remetta, Quinetta Leaphart, and Karyl Bierwagen from Berkley Industrial Comp discuss how empathy is transforming claims handling in the workers' compensation field. They explore balancing compassion with impartial decision-making, maintaining lower caseloads for adjusters, and fostering meaningful conversations. The episode highlights the power of gratitude and empathy in enhancing both profes...

In this rebroadcast episode, ADJUSTED welcomes Julie Greer, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Julie discusses some general best practices of reserving claims and the possible effects of poor claim reserving.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.
...