ADJUSTED

Late-reported workers' compensation claims cost 45% more than those reported promptly – a startling statistic that reveals how critical timing can be when managing your company's experience modification factor. This hidden multiplier determines whether your business pays more or less for workers' comp insurance and, for contractors especially, can determine whether you qualify for jobs at all.

Jeremy Morriso...

Digital transformation starts with people, not technology. Emma Roloff, Director of North American Property and Casualty Sales, shares her journey from aspiring teacher to insurance technology leader. She emphasizes a people-first approach to digital transformation, advocating for technology to enable process improvements rather than dictate them.

Emma discusses the challenges carriers face, such as balancing backend system improvem...

"We're creating that room for people to be in the right place, to meet the right people, to grow their career."

From accidental beginnings to intentional leadership – that's the journey so many of us take in the insurance industry. This fascinating conversation with Amy Cooper, founder of RISE and VP of Carrier Practices at Gallagher Bassett, reveals how one organization is transforming the future of in...

In this heartfelt episode of "Adjusted," we explore life after catastrophic injury with Julie Greer, Senior Catastrophic Claims Specialist at Berkley Industrial Comp, and Steve Ehretsman, the late founder of Shamrock Prosthetics. When Steve lost his leg following a workplace accident, he identified a critical gap in the recovery process: the lack of coaching for the mental and physical challenges of adapting to life as an...

Technology in workers' compensation claims isn't about replacing humans but augmenting them to work more effectively. Sam Neer from Berkeley Alternative Markets Technology shares how technology is transforming claims handling while keeping adjusters at the center of the process.

• Machine learning identifies potentially serious claims early by analyzing first reports of injury
• Technology excels at identifyi...

What happens in those crucial moments when customers reach out for help? The difference between frustration and relief often comes down to one simple factor: responsiveness.

Responsiveness in customer service is vital, especially when addressing time-sensitive needs in the insurance sector where a quick, accurate answer can make all the difference. Our Business Engagement Unit was created specifically to redefine tradition...

In this rebroadcasted episode of ADJUSTED, we explore the transformative power of internships in the workers' compensation insurance industry through conversations with current and former interns and their manager. The episode reveals how internship programs address the industry's talent crisis while providing students with valuable career exploration opportunities and pathways to full-time employment.

Season 9 is proudly ...

Discover the art and science of mediation in our latest episode of ADJUSTED as we welcome Alan Jordan, a seasoned mediator and founder of Prism Group. Alan offers rich insights into the transformative power of mediation in resolving disputes, particularly in the complex realm of workers' compensation. He reflects on his journey from traditional legal practice to becoming a mediation expert in Louisiana, highlighting the legisl...

In this rebroadcasted episode of ADJUSTED, we welcome Bob Wilson, President & CEO of WorkCompCollege.com. Bob shares his expert insights on the evolving landscape of the workers' compensation industry.

Season 9 is proudly sponsored by Berkley Industrial Comp. Join hosts Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President of Sales & Distribution at Key Risk, for this enlightening discussion.

For more insight...

In this rebroadcast episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. In this episode, Karyl delves into the art of conducting a successful investigation of a workers' comp claim. She highlights the importance of balancing technical knowledge with empathy to navigate the complexities of claims investigations effectively.

Join us as we explore:

• Understanding Co...

On this episode of ADJUSTED, Hope Remetta, Quinetta Leaphart, and Karyl Bierwagen from Berkley Industrial Comp discuss how empathy is transforming claims handling in the workers' compensation field. They explore balancing compassion with impartial decision-making, maintaining lower caseloads for adjusters, and fostering meaningful conversations. The episode highlights the power of gratitude and empathy in enhancing both profes...

In this rebroadcast episode, ADJUSTED welcomes Julie Greer, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Julie discusses some general best practices of reserving claims and the possible effects of poor claim reserving.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.
...

In this episode, ADJUSTED welcomes Aaron Holm Executive Director and Founder of Wiggle Your Toes. Aaron discusses his experience with limb loss and the mission of his foundation Wiggle Your Toes.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Wiggle Your Toes: https://wiggleyourtoes.org<...

In this episode, ADJUSTED welcomes Josh Schuette Director of National Workers Compensation Sales and Account Management at Brooks Rehabilitation. Josh discusses FCEs and balance tests and what role they play in recovery.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit th...

In this very special episode of ADJUSTED we are celebrating hitting 100 episodes! Greg discusses the history of the show and the work that goes into producing an episode. Mike Gilmartin and Matthew Yehling discuss what it is like co-hosting and some of their favorite moments from the show. Also joining the celebration are a number of guests who sent their congratulations on hitting this milestone!

Season 8 is brought to y...

In this rebroadcast episode, ADJUSTED welcomes Andrew Shockney Professor at Ohio State University and founder of What Box Consulting. Andrew discusses the power mentorship can bring to both individuals and businesses.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles.

Visit the Berkley Industrial Comp blog for more!
Got questions? Sen...

In this episode, ADJUSTED welcomes Dave Rapacchietta, Senior Risk Management Consultant with Berkley Industrial Comp. Dave Discusses some of the aspects of being a Risk Management Consultant and what he looks for to help prevent injuries via Wheels, Gravity, and Complacency.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Mi...

In this rebroadcast episode, ADJUSTED welcomes Dr. David Hanscom Orthopedic back surgeon and author of Back in Control: A Surgeon’s Roadmap Out of Chronic Pain. Dr. Hanscom discusses chronic pain and how it can be treated without surgery.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Vi...