This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.
We dive into a wide-ranging conversation covering:
- The new leadership vision at NICE and what it means for the future
- Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both
- The evolving role of major CRMs in the contact center AI landscape
- And a whole lot more behind-the-scenes insight from one of the most influential CX tech companies out there
If you're in the contact center, customer experience, or enterprise tech space, this is a must-listen. Don’t miss it.
Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.
Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.
Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.
Click here:
expiviadigital.com
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