This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.
We dive into a wide-ranging conversation covering:
- The new leadership vision at NICE and what it means for the future
- Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both
- The evolving role of major CRMs in the contact center AI landscape
- And a whole lot more behind-the-scenes insight from one of the most influential CX tech companies out there
If you're in the contact center, customer experience, or enterprise tech space, this is a must-listen. Don’t miss it.
Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com.
Follow Tom: @tlaird_expivia
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