Tired of the AI hype cycle? In this straight-shooting episode, we're diving into what's actually happening with AI in customer experience operations right now. Not what vendors are promising, not what futurists are predicting, but the real deal from someone in the trenches.
You'll discover what's genuinely working, what's still smoke and mirrors, and most importantly, how to build your roadmap for 2025.
We're unpacking real implementation stories, revealing common pitfalls, and sharing the frameworks you need to evaluate what's right for your organization.
Key takeaways:
- The truth about current AI capabilities in CX (no sugar coating)
- Which use cases are delivering real value today
- Critical steps to prepare your team and infrastructure
- A practical framework for your 2025 planning
- The mistakes you can't afford to make
Whether you're just starting your AI journey or trying to optimize your current operations, this episode gives you the unfiltered insights and actionable steps you need to move forward with confidence.
Time to cut through the noise and get real about AI in CX.
Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com.
Follow Tom: @tlaird_expivia
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