AI and the Future of Ecommerce | Rick Wilson

On this episode of Agent of Commerce, Rick shares his 30 years of tech perspective and outlines the four key eras of ecommerce: the dot-com boom, the SaaS revolution, the no-code era, and now, the explosive rise of generative AI. Learn how tools like ChatGPT, Claude, Gemini, and Perplexity are creating agent-based commerce, transforming everything from how customers shop to how ecommerce sites are built, managed, and supported. Rick explores the evolution from static product search to vector-based, intent-aware discovery and how conversational interfaces will replace clunky dashboards. He explains how AI agents will soon power both shopping and support experiences—returning items, assisting with complex workflows, and managing end-to-end customer service—all without human intervention. #RickWilson #agentofcommerce #Miva