Dheeraj Pandey is a visionary entrepreneur and philanthropist best known for founding and leading Nutanix from its inception to becoming a publicly traded company valued at approximately $16.5 billion on NASDAQ. In 2020, he launched DevRev, an agentic AI company focused on unifying data to enhance customer experiences, securing over $100 million in funding from Khosla Ventures. Beyond his contributions to technology, Dheeraj co-founded Param Hansa with his wife, Swapna, to advance human life through science and technology. He holds a Computer Science and Engineering degree from IIT Kanpur and a master's in Computer Science from UT Austin.
In this conversation, we discuss:
- Why data is the backbone of AI and how DevRev is leveraging knowledge graphs to transform customer support and product management.
- The evolution of enterprise AI—why businesses must integrate AI with human workflows rather than replace them.
- The future of customer support—how DevRev combines real-time conversations with ticketing systems to improve response times and reduce inefficiencies.
- The ethical challenges of AI adoption—how bias, security, and machine reliability shape the future of AI-driven business operations.
- How DevRev raised over $100M, including an unconventional approach using blockchain and decentralized funding models.
- Dheeraj’s vision for AI’s next frontier—why the real challenge isn’t intelligence, but making AI work seamlessly with human decision-making.
Resources:
- Subscribe to the AI & The Future of Work Newsletter: https://aiandwork.beehiiv.com/subscribe
- Connect with Dheeraj Pandey on LinkedIn: https://www.linkedin.com/in/dpandey
- AI fun fact article: https://hackernoon.com/next-time-you-hear-someone-say-ai-will-replace-call-center-agents-run
- On The Path To 500M+ YouTube views: https://podcasts.apple.com/us/podcast/301-william-osman-on-the-path-to-500m-youtube-views/id1476885647?i=1000668882327
Popular Podcasts
Boysober
Have you ever wondered what life might be like if you stopped worrying about being wanted, and focused on understanding what you actually want? That was the question Hope Woodard asked herself after a string of situationships inspired her to take a break from sex and dating. She went "boysober," a personal concept that sparked a global movement among women looking to prioritize themselves over men. Now, Hope is looking to expand the ways we explore our relationship to relationships. Taking a bold, unfiltered look into modern love, romance, and self-discovery, Boysober will dive into messy stories about dating, sex, love, friendship, and breaking generational patterns—all with humor, vulnerability, and a fresh perspective.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com