Dheeraj Pandey is a visionary entrepreneur and philanthropist best known for founding and leading Nutanix from its inception to becoming a publicly traded company valued at approximately $16.5 billion on NASDAQ. In 2020, he launched DevRev, an agentic AI company focused on unifying data to enhance customer experiences, securing over $100 million in funding from Khosla Ventures. Beyond his contributions to technology, Dheeraj co-founded Param Hansa with his wife, Swapna, to advance human life through science and technology. He holds a Computer Science and Engineering degree from IIT Kanpur and a master's in Computer Science from UT Austin.
In this conversation, we discuss:
- Why data is the backbone of AI and how DevRev is leveraging knowledge graphs to transform customer support and product management.
- The evolution of enterprise AI—why businesses must integrate AI with human workflows rather than replace them.
- The future of customer support—how DevRev combines real-time conversations with ticketing systems to improve response times and reduce inefficiencies.
- The ethical challenges of AI adoption—how bias, security, and machine reliability shape the future of AI-driven business operations.
- How DevRev raised over $100M, including an unconventional approach using blockchain and decentralized funding models.
- Dheeraj’s vision for AI’s next frontier—why the real challenge isn’t intelligence, but making AI work seamlessly with human decision-making.
Resources:
- Subscribe to the AI & The Future of Work Newsletter: https://aiandwork.beehiiv.com/subscribe
- Connect with Dheeraj Pandey on LinkedIn: https://www.linkedin.com/in/dpandey
- AI fun fact article: https://hackernoon.com/next-time-you-hear-someone-say-ai-will-replace-call-center-agents-run
- On The Path To 500M+ YouTube views: https://podcasts.apple.com/us/podcast/301-william-osman-on-the-path-to-500m-youtube-views/id1476885647?i=1000668882327
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.