William Chan is the co-founder and CEO of Iodine Software, a company he helped launch in 2010 to pioneer the use of AI in helping healthcare providers get paid. A serial entrepreneur, he previously co-founded WhisperWire, acquired by Convergys, and Crimson, acquired by The Advisory Board, and has held product leadership roles at companies including Oracle. William holds a BS in computer science from Cornell University and an MBA from Harvard Business School.
In this conversation, we discuss:
- The challenges hospitals face in accurately capturing patient care details for proper reimbursement.
- How AI can address staffing shortages by assisting with clinical documentation review.
- The importance of responsible AI that supports, rather than replaces, human decision-making in healthcare.
- Strategies to reduce bias and improve accuracy by training AI models on diverse datasets from different hospital types and geographies.
- Why AI must deliver clear, actionable insights that clinicians can validate, ensuring trust and accountability in healthcare decisions.
- William’s vision for reducing the $260 billion in administrative waste and enabling providers to focus more on patient care.
Resources:
- Subscribe to the AI & The Future of Work Newsletter
- Connect with William on LinkedIn
- AI fun fact article
- On How To Revolutionizing Finance and Decision-Making
- Past episodes mentioned in this conversation:
- [With Dr. Shiv Rao, CEO and Co-Founder of Abridge] - On How Generative AI is fixing the Biggest Problem faced by Doctors
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