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August 18, 2025 33 mins

William Chan is the co-founder and CEO of Iodine Software, a company he helped launch in 2010 to pioneer the use of AI in helping healthcare providers get paid. A serial entrepreneur, he previously co-founded WhisperWire, acquired by Convergys, and Crimson, acquired by The Advisory Board, and has held product leadership roles at companies including Oracle. William holds a BS in computer science from Cornell University and an MBA from Harvard Business School.

In this conversation, we discuss:

  • The challenges hospitals face in accurately capturing patient care details for proper reimbursement.
  • How AI can address staffing shortages by assisting with clinical documentation review.
  • The importance of responsible AI that supports, rather than replaces, human decision-making in healthcare.
  • Strategies to reduce bias and improve accuracy by training AI models on diverse datasets from different hospital types and geographies.
  • Why AI must deliver clear, actionable insights that clinicians can validate, ensuring trust and accountability in healthcare decisions.
  • William’s vision for reducing the $260 billion in administrative waste and enabling providers to focus more on patient care.

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