Episode Transcript
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Speaker 1 (00:09):
Hello, hello, hello.
This is Sahar Indral here, aiWhisperer, and welcome back to
the AI Cafe Conversations.
Yesterday, a Fortune 500 CEOtold me something that stopped
me cold.
Sahar, when my board gives mecritical feedback, I listen and
(00:32):
adjust, but when AI tells me mystrategic presentations need
work, I want to throw my laptopout of the window.
What's wrong with me?
Actually, nothing is wrong withhim.
His brain is responding exactlyas evolution designed it to,
and that response could eitherunlock unprecedented executive
(00:56):
growth or create a massive blindspot that cost him competitive
advantage.
Spot that cost him competitiveadvantage.
Here is what most leaders don'trealize your brain processes AI
feedback through completelydifferent neural pathways than
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human criticism.
Understanding this differenceisn't just understanding
neuroscience.
It's the key to whether youwill harness AI as your most
honest advisor or dismiss it asyour most frustrating obstacle.
Today we are diving into whyalgorithm feedback hits your
(01:38):
executive brain differently andhow to rewire your responses for
breakthrough leadershipdevelopment, because the
executives who master this willown the future and will lead it.
The ones that don't won't.
(01:58):
So let me start by the feedbackevolution mismatch.
Last month, a pharmaceuticalexecutive shared something
fascinating.
She said I can handle brutalfeedback from investors, tough
criticism from my team, evenharsh reviews from customers,
but when AI grammar toolssuggest changes to my writing, I
(02:28):
feel personally attacked.
Her reactions reveals afundamental mismatch between how
our brains evolve to processfeedback and how AI delivers it.
Human feedback comes withsocial context.
Your brain reads facialexpressions, tone of voice,
relationship, history and intent.
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These social signals help yourprefrontal cortex categorize
feedback as constructive,malicious or protective.
Ai feedback has none of thesesocial markers.
It's pure information withoutemotional wrapper.
Your ancient brain doesn't knowhow to categorize it, so it
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defaults to what it knows bestto threat assessment.
A banking CEO described thisperfectly.
When my CFO questions mynumbers, I see strategy
discussion.
When AI flag errors in myspreadsheet, I see judgment
without appeal.
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But here is what getsinteresting.
A technology executive told methat she had a breakthrough
moment.
Breakthrough moment I realizedAI feedback is like having a
brutally honest advisor withzero agenda, no politics, no
fear of offending me, no careerconcerns, just truth.
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This is the opportunity mostexecutives miss.
Ai feedback representssomething your brain has never
encountered Completely objectiveassessment with no social
manipulation.
It's not trying to please youor impress you or even manage
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your emotions.
However, your brain interpretsthis objectivity as coldness,
which triggers defensiveresponses.
Your amygdala reads noemotional contacts as potential
threat and floods your systemwith cortisol or the stress
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chemical in your brain.
I asked a retail executive totry an experiment.
I asked a retail executive totry an experiment.
Spend one week treating AIfeedback like data from a
diagnostic medical test ratherthan criticism from a person.
(05:00):
She reported back game changer.
Suddenly, I could hear what itwas actually telling me instead
of fighting it.
Here is what AI feedback getspsychologically complex for
executives.
A venture capital partner toldme I built my career on being
right.
Ai constantly suggests I coulddo things better.
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It feels like it's questioningmy competence.
This is status threatactivation and it's devastating
for executive learning.
Your brain status monitoringsystem evolved in social
hierarchies where competencechallenges could literally
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threaten survival.
When AI suggests improvements,your brain doesn't think oh,
that's helpful optimization.
In contrary, it thinkscompetence under attack.
The neuroscience is clearStatus threats activate the same
brain regions as physical pain.
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That's why AI feedback oftenfeels like criticism hurts, even
when it's objectively helpful.
Even it happened with me one day.
I was using Claude and itreversed the table on me and
started showing me what I wasdoing wrong.
I got so offended that Iactually wrote a complaint to
(06:29):
Anthropic.
That's how bad it got, okay.
So a manufacturing CEOdescribed the sensation when AI
rewrites my emails part of mefeels diminished, like it's
saying I can't communicateeffectively.
His brain was interpretingenhancement as replacement.
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But here is what forwardthinking executives are
discovering.
A financial services leadertold me I reframed ai feedback
as having a world-classconsultant available 24-7.
Now it feels like privilege andnot critique.
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The key insight here is thatyour brain reactions to AI
feedback reveals more about yourrelationship with learning than
AI's actual value.
Executives comfortable withcontinuous improvement adapt
quickly.
Those who see expertise asfixed struggle intensely.
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I worked with another executivewho initially resisted AI
writing assistance.
After six months of practice,she said AI feedback taught me
more about clear communicationthan 20 years of human feedback.
Humans were too polite to tellme my writing was unclear.
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This reveals AI feedback'shidden superpower.
It's not limited by socialpoliteness or correctness or
relationship management.
It tells you truth that humansoften want.
However, there is a criticalcaveat here.
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A consulting firm partnerwarned me AI feedback can become
addictive.
I started second guessing everydecision, waiting for AI
validation instead of trustingmy judgment and, by the way,
that happens a lot and you haveto be extremely, extremely aware
of that because we can get intothe comfort of that.
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The balance here is crucial.
Ai feedback should inform yourthinking, not replace it.
Your executive intuitionremains irreplaceable for
context, relationships andstrategic vision.
There is something called theobjectivity advantage paradox.
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The most successful executivesI work with have discovered
something counterintuitive.
Ai feedback's lack of emotionalintelligence is actually its
greatest strength.
So to explain this breakthrough, a team can give feedback
(09:23):
filtered to an executive or aleader through their career
concerns, their relationshipwith them, or with him or her
and their mood that day.
Ai gives executives feedbackbased purely on effectiveness.
It's like having a truth serumfor their work.
(09:45):
The objectivity createsunprecedented learning
opportunities, but only if yourbrain can process it correctly.
Most executives initiallyresist because we are hardwired
to expect feedback to come withemotional scaffolding.
(10:07):
When humans give feedback, theyoften cushion criticism with
praise, often soften language topreserve relationships or avoid
sensitive topics altogether.
Ai has done none of this socialediting.
Remember there is somethingcalled when you give feedback,
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do like a sandwich, or do a kiss, slap, kiss or SBI.
We always try to soften thelanding right Because we care
about other people's feelings,and this is something that AI is
basically missing, and that'swhy AI has done none of this
social editing.
So a real estate executiveactually told me AI told me my
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presentation was confusing,repetitive and lacked clear
conclusions.
A human would have said, maybeconsider tightening the focus.
Both were right, but AI wasmore useful.
However, this objectivitycreates what I call the context
gap.
Ai can identify what'sineffective, but can't explain
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why it matters in your specificsituation, and it's easy to
discover these limitations.
Ai, for example, can have apitch that is tailored to
whoever you want to, versus youcreating creating, for example,
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a pitch to investors that is tootechnical, but AI cannot tell
you that your investors, forexample, specifically value deep
scientific details.
So you need actually bothperspectives yours and AI.
This reveals the optimalapproach.
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Use AI feedback for objectiveassessment, then apply your
contextual intelligence todetermine relevance and
implementation.
But here is where manyexecutives make a critical error
.
They dismiss AI feedback whenit conflicts with their
assumptions, instead ofinvestigating why the disconnect
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exists.
So someone told me.
One of them told me AI keepsflagging my leadership emails as
too directive.
They initially ignored itbecause their industry required
clear commands.
Then they realized that AI wasdetecting actually something
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else.
The tone that they used wascreating resistance, even when
their content was right.
The investigation led to acommunication breakthrough that
improved team responses rate by40%.
This shows AI feedback uniquevalue.
It can detect patterns you areblind to because you are inside
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the system.
Your brain filters your ownperformance through unconscious
biases.
Ai doesn't have those filters.
So how do we do integrationprotocol?
So how do you train yourexecutive brain to receive AI
feedback productively?
Here is a protocol I havedeveloped through working with
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hundreds of leaders.
Step number one reframe thesource.
Instead of AI is criticizing me, think I'm getting a free
performance audit from anobjective system.
Your brain needs a new categoryfor this type of input, for
example, trying to reframe andreport on what happens.
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I heard someone tell mesuddenly AI feedback felt like
data instead of judgment.
I could analyze it withoutdefending myself.
Step number two separatedetection from decision.
Ai excels at identifyingpatterns and gaps.
You excel at understandingcontext and implications.
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Use AI for what it sees, notwhat it recommends.
Step number three createfeedback protocols.
An AI technology CEO told me Idesignated specific times for AI
feedback review instead ofconstant correction throughout
the day.
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I batch process insights weekly.
This prevents feedbackoverwhelm while ensuring nothing
important gets missed.
Step number four trackcorrelation, not causation.
Ai can show you what's notworking, but often can't explain
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why.
Your job is connecting AIobservation to business outcomes
.
Ai can flag clientpresentations, for example, as
low engagement indicators and ifyou investigate that, you can
discover, for example, that thedata heavy slides, can lose
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audience attention.
Ai detected the symptom, but asa human being and a human brain
, you can find the cause.
Now, step number five maintaindecision sovereignty.
The biggest risk with AIfeedback is not rejection, it's
over dependence.
Your executive judgment mustremain primary.
(16:00):
A venture capital executivewarned I started deferring to AI
feedback so much that I lostconfidence in my own instincts.
I had to recalibrate to use AIinput without becoming AI
dependent.
The goal isn't replacing yourjudgment with AI's, but
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informing your judgment with AIobjectivity.
Your brain brings context,relationships, strategic vision
and wisdom that AI cannotreplicate.
However, ai brings patterndetection, consistency analysis
and bias-free assessment thatyour brain can't match.
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The combination is powerful,but only when properly
integrated.
What about the competitiveadvantage reality?
Here is the truth.
Most executives are not readyto hear.
Your relationship with AIfeedback will determine your
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competitive relevance in thenext five years.
Leaders who master AI feedbackintegration will have
unprecedented self-awareness andimprovement velocity.
Those who remain defensive willbe operating with increasingly
outdated information about theirown effectiveness.
(17:27):
A financial services CEO put itblindly my competitors who
embrace AI feedback are gettingreal-time performance
optimization.
I'm getting feedback quarterlyfrom humans who are afraid to
tell me her truth.
Who do you think will adaptfaster?
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But there is a deeperopportunity here.
Ai feedback can help youdevelop skills that humans can
teach, because humans can detectthem.
It can help you identify micropatterns in your communication
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that are created or is creating,unintended team dynamics.
No human will ever notice thesepatterns because they are, or
they might be too subtle.
The micro-improvements compoundover months and years into
significant leadershipadvancement, but only if your
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brain can receive and integrateAI feedback without defensive
filtering.
The executives who will thriveare not necessarily the most
talented.
They are the most coachable byartificial intelligence.
This requires rewiring neuralresponses, that evolution
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designed for social feedbacksystems.
Let me tell you this the payoffis extraordinary.
Imagine having a completelyhonest, highly analytical
advisor, available 24-7, with noagenda except improving your
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effectiveness.
That's what AI feedbackrepresents if your brain can
access it.
Ai feedback represents if yourbrain can access it.
Your brain's resistance to AIfeedback isn't personal failing.
It's an evolution response to anovel situation.
But resistance is optimal.
Once you understand theneuroscience, the choice is
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yours at the end Continueprocessing AI feedback through
social threat detection systemsor develop new neural pathways
for objective performanceoptimization.
The executives who made thisshift and I have seen it will
have access to unprecedentedself-awareness and improvement
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velocity.
Those who don't will becompeting with outdated
information about their owncapabilities.
Remember, AI feedback is nottrying to replace your judgment.
It's trying to inform it.
Your wisdom, context andstrategic vision remain
irrepressible.
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Context and strategic visionvision remain irrepressible, but
they become more powerful whencombined with objective bias
free assessment.
Next week, we are exploring theneuroscience of AI delegation
how executive brains learn totrust anonymous systems with
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high stakes decision.
Until then, experiment with AIfeedback as data, not criticism.
Your future leadershipeffectiveness may depend on it.
This is Sahar, your AI whisperer, signing off from AI cafe
conversations.
Sometimes the most valuablefeedback comes from sources that
(21:04):
don't care about our feelings.
This was the end of thisepisode.
Show me some love like it.
Save it, subscribe to mypodcast, share it with other
people.
If you have any questions, youcan reach me at sahar, at
saharconsultingcom, on myLinkedIn profile, sahar Andrade,
(21:25):
or on my Instagram, sahar DReinvent Coach.
Let me know what you think.
Leave some comments here untilI see you next time, and don't
forget, I added a coffee flavoron Fridays.
Now that is a podcast based onmy Forbes articles.
See you then.
(21:46):
One, two, three, four.