What's *actually* happening with AI in the halls of the C-suite? In this episode of AI-Curious, we speak with Sarah Franklin, CEO of Lattice and former CMO of Salesforce, about how business leaders are adapting to the rapid rise of AI in the workplace. We explore what it means to lead during a time of disruption, how AI agents and digital workers are already being deployed across organizations, and why the biggest challenge is often not the tech—but the mindset.
Sarah shares her perspective on where AI is delivering real value today, from HR to sales to internal knowledge management, and she offers a candid take on how leaders can navigate change while maintaining trust, transparency, and human-centric values.
We also dive into the future: digital twins, avatar-led meetings, and what it might mean to lead a team that includes both humans and AI agents.
TOPICS & TIMESTAMPS
00:00 – Why we’re still early in understanding AI leadership
02:42 – Why past tech shifts (like cloud and mobile) don’t compare to AI
05:51 – Lattice’s mission and how AI fits into the HR stack
09:38 – Are AI agents real or still theoretical?
14:21 – Where AI agents are being used today (sales, service, HR)
20:02 – Digital twins and what leadership looks like with AI teammates
26:28 – How to address employee anxiety about AI and job security
30:19 – Sarah’s favorite personal and professional use cases for AI
34:59 – Prompting frameworks and why specificity matters
38:43 – A forecast for the future of AI and HR
🎧 Subscribe to AI-Curious:
• Apple Podcasts
https://podcasts.apple.com/us/podcast/ai-curious-with-jeff-wilser/id1703130308
• Spotify
https://open.spotify.com/show/70a9Xbhu5XQ47YOgVTE44Q?si=c31e2c02d8b64f1b
• YouTube
https://www.youtube.com/@jeffwilser
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
Cardiac Cowboys
The heart was always off-limits to surgeons. Cutting into it spelled instant death for the patient. That is, until a ragtag group of doctors scattered across the Midwest and Texas decided to throw out the rule book. Working in makeshift laboratories and home garages, using medical devices made from scavenged machine parts and beer tubes, these men and women invented the field of open heart surgery. Odds are, someone you know is alive because of them. So why has history left them behind? Presented by Chris Pine, CARDIAC COWBOYS tells the gripping true story behind the birth of heart surgery, and the young, Greatest Generation doctors who made it happen. For years, they competed and feuded, racing to be the first, the best, and the most prolific. Some appeared on the cover of Time Magazine, operated on kings and advised presidents. Others ended up disgraced, penniless, and convicted of felonies. Together, they ignited a revolution in medicine, and changed the world.