From Booking to Checkout: How SuiteOp Streamlines Guest Experience and Operations with Simon Seroussi

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In this episode, we’re joined by Simon Seroussi, Co-Founder of SuiteOp, a guest experience and operations platform built by operators, for operators.

With a background in both hospitality tech and short-term rental management, Simon shares how SuiteOp was born from firsthand experience growing a 400-unit portfolio and the operational chaos that came with it. From automating smart locks to unifying guest portals, task management, and upsells, SuiteOp is designed to simplify everything that happens after the booking is made.

We explore what it really takes to deliver a seamless guest journey, reduce team miscommunication, and stay ahead of rising expectations in today’s short-term rental landscape.

We dive into:
1️⃣ Why most STR tech falls short after the booking
2️⃣ How SuiteOp replaces five tools with one platform
3️⃣ What guests actually want in a digital portal
4️⃣ Where automation adds real value (and where it doesn’t)
5️⃣ A smarter approach to upsells, loyalty, and guest data
6️⃣ What’s holding vendors back from working together

Connect with Simon:
LinkedIn: https://www.linkedin.com/in/simonseroussi/
Website: https://suiteop.com/ 

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