Whether it’s retail or service, most small businesses will be reliant on their customers, which means a business owners most powerful tool is good customer service.
In today’s episode Sarah and Brian discuss the ins and outs of customer service and how it can be used to benefit your business.
Sarah shares:
- How communication and customer service are connected
- How customer service influences your number of clients
- How to deliver goo customer service when you can’t be face to face
Sarah is then joined by Nat Redgrave of Brand em Outfitters.
Nat is a family man based in the rural township of Moranbah. Nat worked in the mining industry for many years but he had a desire to start a clothing business focused on providing high quality products, affordable prices and a strong focus on good old fashion customer service! And so, Brand’em Outfitters was born.
Customer service is essential to Nat’s business and in today’s episode he reveals:
- Just how far he goes to provide good customer service
- How he handles unappreciative people who expect too much
- Why providing a premium product is a part of customer service
Key quotes:
“It’s not hard to provide good service”
“Whether they order 1 jacket or 100 jackets they are still a client to me and I’ll still go out of my way to help them out”
“Customer service and open and transparent pricing are two of my biggest things”
To check out everything Nat is up to you can head to his website www.brandemoutfitters.com.au or follow him on facebook and Instagram at @brandemoutfitters
For the other businesses mentioned in this weeks episode you can follow Heather from Dusk On The Downs on Instagram at @duskonthedowns or you can follow Maddison at @_hydeandsticks
For all the latest on All Things Small Biz you can follow us at @the_ecomm_hub and become a part of the community.
You can also head to our website for tips and check out our business coaching page https://www.westofthewaves.com/pages/coax-australia-podcast
If you’re interested in some jewellery or clothing why not follow Sarah’s business @west_of_the_waves
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