When providing a service for a client, or even providing the right product for a client, the best result will come from being able to identify your clients problems in order to find the right solution.
In today’s episode Sarah and Brian discuss:
- Why it’s important to identify clients problems
- How to identify your clients problems
- How niches help solve problems for clients
Sarah is then joined by Julia Van Der Sommen from Sample Room.
Julia and her husband Daniel live in downtown Melbourne and they have endured the highs and lows that is Covid. But through it all they have run an absolutely amazing business.
In today’s episode Julia shares:
- How she trains her clients to teach her what they need
- What problems she has identified for her mentees in the industry
- How she is seemingly able to be a mind reader when it comes to figuring out problems
Key quotes:
“My job as the pattern maker is sort of the mind reader and interpreter”
“We have in our mind really a clear picture of your customer because that’s how we have trainer you to teach us”
“I can have four meetings in a day and they are all very different customers”
Do follow Julia online you can find her business on Instagram at @sampleroom or you can find even more on her website at https://sampleroom.com.au/
For all the latest on All Things Small Biz you can follow us at @the_ecomm_hub and become a part of the community.
You can also head to our website for tips and check out our business coaching page https://www.westofthewaves.com/pages/coax-australia-podcast
If you’re interested in some jewellery or clothing why not follow Sarah’s business @west_of_the_waves
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