Carolyn Noll Sorg on Experience Design and Going from Alongside Back to Inside Higher Ed

We have featured a bunch of folks who have gone from inside to "alongside" higher ed (including your host). Carolyn Noll Sorg, VP for Enrollment at John Carroll University has chosen to go in the other direction, and reminds us of the things that call us into this work.

Bonus: Carolyn shares wonderful insights into how to think about creating memorable experiences for your students—including how to wrap it into your next staff retreat.

References

• The Power of Moments: Why Certain Experiences Have Extraordinary Impact by the Heath brothers
• Unreasonable Hospitality by Will Guidera
• The Art of Gathering: How We Meet and Why It Matters by Priya Parker
• The Master of Fine Arts in Experience Design at Miami University of Ohio

Rapid Descent

• Walkout song: Run by One Republic
• Best recent read: Unreasonable Hospitality
• Eager to read next: Be Our Guest: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)
• Favorite podcast: Re:Thinking by Adam Grant
• Favorite thing to make in the kitchen:  Decorating cookies
• Taking and keeping notes: Google Docs
• Memorable bit of advice: "If you are enjoying your work 80% of the time, you're doing pretty great."
• Bucket list: "I would like to write a book someday."

The ALP is supported by RHB. Music arranged by Ryan Anselment