Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Episodes
February 17, 2026 • 24 mins
Blending AI Efficiency with Human Insight
Shep interviews Vinod Muthukrishnan, Vice President & General Manager of Webex Customer Experience at Cisco. He talks about how AI is moving from a technology tool to a collaborative coworker that helps businesses personalize service, automate routine tasks, and close the customer experience gap.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and ...
Mark as Played
February 10, 2026 • 24 mins
How CX Leaders Can Navigate the Turbulence of an AI-Transformed World
Shep interviews Scott McKain, award-winning speaker and best-selling author. He talks about his latest book, Beyond Distinction: How Leaders Transcend the Turbulence of an AI-Transformed World, and how leaders and organizations can create meaningful, distinctive customer experiences in an AI-transformed world.
This episode of Amazing Business Radio with Shep...
Mark as Played
February 3, 2026 • 26 mins
Turning Customer Experience into Customer Transformation
Shep interviews Joseph Pine, best-selling author of Experience Economy, speaker, and cofounder of Strategic Horizons LLP. He talks about his new book, The Transformation Economy, and how businesses can go beyond creating memorable experiences to guiding customers through meaningful transformations that help them achieve their aspirations.
This episode of Amazing Business ...
Mark as Played
January 27, 2026 • 25 mins
Closing the CX Gap with the Help of Artificial Intelligence
Shep interviews Michele Carlson, Director of Product Marketing & Head of Content Strategy at NiCE. They discuss the top AI trends shaping customer experience and transforming contact centers. This is based on Michele and Shep’s recent webinar that featured 10 trends. CLICK HERE to enjoy the full webinar.
This episode of Amazing Business Radio with Shep Hyken answers t...
Mark as Played
January 20, 2026 • 25 mins
Shep Hyken’s Latest Research and Insights on Customer Service and Experience
Shep discusses the five most important trends and predictions for 2026, what you should stop doing to create a better customer service experience, and a sneak peek at the findings from his latest customer service and experience research.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What are the...
Mark as Played
January 13, 2026 • 26 mins
Why Customer Experience Is Your Hidden Profit Center
Shep interviews Ty Givens, Founder of CX Collective. She talks about how contact centers can be transformed into growth engines by proactively addressing customer needs and empowering employees through training.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can frontline customer service representatives be empowere...
Mark as Played
January 6, 2026 • 32 mins
Building a Culture Where Customers and Employees Want to Stay
Shep interviews David Fuhr, Sweetwater's Chief Sales Officer. He talks about creating remarkable customer experiences through personalized service, passionate employees, and living the company's core values in every interaction.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How does additional generosity impa...
Mark as Played
December 30, 2025 • 28 mins
Lessons on Humanity, Technology, and Leadership from a Pioneer of Customer Experience
Shep interviews Bruce Temkin, host of Humanity at Scale: Redefining Leadership. He talks about how AI is reshaping business and why human connection remains essential for both customers and employees.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What is the difference between customer ...
Mark as Played
December 23, 2025 • 27 mins
How Royal Caribbean Creates an Unbelievable (WOW) Guest Experience
Shep interviews Richard Fain, chairman of Royal Caribbean Group. He talks about his new book, Delivering the Wow, and creating a customer-focused culture through continuous improvement, empowered employees, and attention to every detail.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How does a hospitality...
Mark as Played
December 16, 2025 • 27 mins
Collecting and Using Data Ethically to Create Customer Delight
Shep interviews Phyllis Fang, Head of Marketing at Transcend. She talks about the importance of personalization and how companies can ethically collect, unify, and use customer data to create seamless, trust-building interactions.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can companies ethically colle...
Mark as Played
December 9, 2025 • 27 mins
Closing the Gap Between Customer Expectation and Customer Experience
Shep interviews Peter Cross, customer behavior expert, keynote speaker, and author of Start with the Customer: How to Deliver World-Class Customer Service. He talks about the importance of company culture in delivering amazing experiences and how to close the gap between customer expectations and their lived experiences.
This episode of Amazing Business Radio...
Mark as Played
December 2, 2025 • 27 mins
How Authentic Ratings and Reviews Drive Customer Trust
Shep interviews Allyse Slocum, Vice President of Product & Audience Marketing at Trustpilot. She talks about how customer reviews influence trust in businesses, the importance of authentic feedback, and key insights on consumer review habits and behaviors.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Why are online ...
Mark as Played
November 25, 2025 • 27 mins
From Transactional Service to Relationship Building with the Help of Technology
Shep interviews Pasquale DeMaio, Vice President and General Manager of Amazon Connect. He talks about how Amazon leverages AI and technology to enhance customer service, with a "better together" approach where automation and human agents work hand-in-hand to create efficient, empathetic, and proactive customer experiences.
This episode of Amazing B...
Mark as Played
November 18, 2025 • 27 mins
How are AI-powered Interactions Transforming Daily Customer Experiences
Shep interviews Tifenn Dano Kwan, Chief Marketing Officer at Amplitude. Tifenn talks about how AI and digital analytics are redefining customer experience through hyper-personalization and authentic interactions.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What inflection points in technology have ...
Mark as Played
November 11, 2025 • 26 mins
How Handwritten Notes Build Customer Loyalty in a Digital Age
Shep interviews Rick Elmore, founder of Simply Noted. He talks about how his company uses advanced handwriting robots and AI to create personalized handwritten notes at scale, to enhance customer relationships and stand out in today's digital world.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can compan...
Mark as Played
November 4, 2025 • 27 mins
Building Loyalty at Every Step of the Customer Journey
Shep interviews Melissa Puls, Chief Marketing Officer and Senior Vice President of Customer Success and Renewals at Ivanti. She talks about the importance of customer success, the subscription business model, and how AI is transforming customer experience.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
1. What is cus...
Mark as Played
October 28, 2025 • 29 mins
Creating an Actionable Customer-Centric Company Culture
Shep interviews Sean Crichton-Browne, co-founder of Market Culture and co-author of The Human Culture Imperative. He talks about how organizations can drive business success by focusing on building a customer-centric culture of empowered employees.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
What's more important,...
Mark as Played
October 21, 2025 • 28 mins
How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience
Shep interviews Lance Gruner, CX expert, keynote speaker, and author. He talks about the intersection of AI and customer experience, the importance of leadership accountability, and key insights from his new book, 10 Things They Hate About YOU: A CX Playbook for Leaders.
This episode of Amazing Business Radio with Shep Hyken answ...
Mark as Played
October 14, 2025 • 30 mins
Transforming Ordinary Customer Moments into the 'Best Day Ever'
Shep interviews Steve Spangler, Emmy award-winning television host, STEM educator, and bestselling author. He talks about his new book, The Engagement Effect, and how leaders, teachers, and businesses can create powerful, engaging experiences that ignite emotional connections, build trust, and inspire action.
This episode of Amazing Business Radio with Shep Hyken a...
Mark as Played
October 7, 2025 • 26 mins
Transforming Ordinary Interactions into Luxury Experiences
Shep interviews Neen James, leadership strategist, keynote speaker, and author of Exceptional Experiences. She talks about how any business, regardless of size or price point, can create a luxury-level customer experience by focusing on making customers feel seen, heard, and valued.
This episode of Amazing Business Radio with Shep Hyken answers the following questions a...
Mark as Played
Popular Podcasts
Two Guys (Bowen Yang and Matt Rogers). Five Rings (you know, from the Olympics logo). One essential podcast for the 2026 Milan-Cortina Winter Olympics. Bowen Yang (SNL, Wicked) and Matt Rogers (Palm Royale, No Good Deed) of Las Culturistas are back for a second season of Two Guys, Five Rings, a collaboration with NBC Sports and iHeartRadio. In this 15-episode event, Bowen and Matt discuss the top storylines, obsess over Italian culture, and find out what really goes on in the Olympic Village.
The 2026 Winter Olympics in Milan Cortina are here and have everyone talking. iHeartPodcasts is buzzing with content in honor of the XXV Winter Olympics We’re bringing you episodes from a variety of iHeartPodcast shows to help you keep up with the action. Follow Milan Cortina Winter Olympics so you don’t miss any coverage of the 2026 Winter Olympics, and if you like what you hear, be sure to follow each Podcast in the feed for more great content from iHeartPodcasts.
Listen to the latest news from the 2026 Winter Olympics.
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com